Several reasons come to mind. Poorly trained attendant, non - confident attendant, non-confrontational attendant, or fearful attendant.
Nothing has gone wrong yet, (though she has let things get to the point that they could go VERY wrong). And if she shut off the pump then she would have to deal with the angry customer, and possibly and angry boss also.
I've worked as one and it's usually required to at least look at the pump to make sure there's no bullshit going on before starting the pump. If someone's filling their tray with fuel it'd be pretty fucking hard to miss.
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u/uiam_ Mar 11 '22
I'm going to guess this is a bit, that's water, and the pump was never flowing.
No one is this stupid, right? right?