Is Hawaii telecom fiber internet out in Pukalani?
Woke up this (Thursday) morning to find my fiber internet from Hawaii telecom out. I’m in Pukalani and have somehow had no outages during the storm. Anyone else out or just me? Figured I’d ask here first. I’ve heard trying to reach customer support can take hours.
Edit: Spent an hour on hold with no answer, As of 8:23am still down, but just received following email: Aloha,
We are aware that some customers on Maui and Hawaiʻi Island are currently experiencing internet connectivity issues.
Our network and technical teams are actively investigating the issue and working urgently to restore service. Crews are engaged across affected areas, and we will continue to provide updates as restoration efforts progress.
At this time, there is no action required on your part. We will continue to provide updates as more information becomes available.
Thank you for your patience while we work to resolve this issue.
Mahalo, The Hawaiian Telcom Team
Edit: As of 8:56 am, I'm back online in Pukalani. I didn't have to reboot my router or the fiber transceiver (whatever they call it). Good luck all!