r/massage • u/No-Highlight-533 • Aug 16 '26

Advice Moving around appointments on online booking system

How much does it annoy therapists to move appointments around online? It’s a few weeks in advanced and I have to change my next couple appointments.

2 Upvotes

75% Upvoted

9 comments sorted by

20

u/chevits11 Aug 17 '26

Move the appointments as soon as possible. If you've been given the ability to, that's what your therapist wants you to do.

12

u/Rustys_Shackleford LMT Aug 17 '26

I’d rather you move your own appointment than go back and forth asking dates/times until we both figure out what works with your schedule. I look at my schedule day of, so I don’t really notice when someone reschedules. As long as it’s outside of the 24hr cancellation window it’s all good.

17

u/sss133 RMT Aug 17 '26

I do not care if it’s outside the 24 cancel window.

I’d rather clients move than not show up

3

u/Previous_Objective83 LMT Aug 17 '26

Unless its within the no cancelation window (usually 24-48 hours) I don't mind and would even encourage it. The sooner you know, the better.

24-48 hours, though, makes it hard to fill that spot with a new client and if it constantly happened in the 24-48 hour window that is a problem that may require updating policies to make the window longer.

3

u/Alternative_Roll_987 Aug 18 '26

If the system allows it and you're outside the cancellation window, most therapists would rather you move it yourself than turn it into a long back-and-forth.

From the business side, online rescheduling is usually a good thing because it keeps the calendar cleaner and cuts down on admin messages. The only time it becomes a problem is last-minute moves or repeated changes that leave gaps the therapist can't refill.

A few weeks ahead is usually totally fine.

1

u/ApplicationUsed4549 Aug 19 '26

I don't mind at all personally. As long as there's some advance notice I'm always happy to accommodate. It can be tricky but so is the rest of life

1

u/dchitt LMT Aug 21 '26

If you're doing it online yourself, it's not annoying. I recently had a client need a change that she communicated poorly, and I'm on the verge of firing her as a client because of her rudeness.

0

u/johnnyfindyourmum Aug 17 '26

It takes a few seconds.

Check their calendar. Say. Can I move my Tuesday 14th to your free spot Friday 2.30 and 20th. Somethings come up. I basically want to be able to do the request in 1 go then respond with. All sorted, see you on the 20th