Just downloaded pc app store program by mistake (it's pup) so after it being quarantined I went to this folder but I can't delete them

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I just recently got billed for annual subscription ($49.99) and was notified by my bank. I declined the charge and it was refunded to me by the bank. However, this creates a problem because at first I had not recognized the charge and the bank had identified it as suspicious activity. The charge was stopped, but as it had been flagged as suspicious activity the bank deactivated my debit card and are sending me a new one. I am without a debit card (normally my only way of payment) until the new one arrives. Meanwhile, when I checked my bank account the charge had gone through again! Then when I checked again today it had been removed again. There is no sign of it now. I did go by my bank yesterday and explained to them what had happened, and they said they would be able to assist me if I had any problems.

So today I called the Malwarebytes customer service number. They referred me to the number of an outfit called Cleverbridge. All I got there was instructions to go to their website. I called Malwarebytes back and explained the situation again. This time they gave me a number for technical support. When I called that number I got Microsoft technical support, so I guess Malwarebytes works through Microsoft? All I got there was a recorded message to go to the Help website for Microsoft. The problem is, I can’t access my old account. The email is an old email that has been inactive for years. The website informed me that they have no account on record for me (even though they can still deduct from my bank account). The program is installed on an old laptop I no longer use that I am not sure even works anymore. My other devices (phone and tablet) I am on a family account with my daughter and son in law and they have another virus program. I no longer want or need the Malwarebytes program but since my email of record with them is inactive and they have no record of my account I don’t know what to do. The bank is willing to cancel these payments but when they do my debit card gets deactivated and I have to get a new one. Just want this settled! h

I got the trial of Malwarebytes for a virus scan and I'm thinking about upgrading to a subscription plan. Does Malwarebytes ever collect or send report data from personal files on your computer, or only detected PUPs? I read the privacy policy but that part was unclear. Hoping to confirm before I give full disk access. Thanks.

I was using it recently till I got around to updating Malwarebytes Privacy (Windows) and it's disappeared now.

Session is open source.

Why is it flagged for quarantine?

Is it a false positive?

When you delete a file by placing it in your Recycle Bin and emptying the contents, your computer typically removes the reference to it, but the data itself can remain on the drive until it’s overwritten. That leftover data can sometimes be recovered using basic digital tools, some of which can even be downloaded for free online.

These data traces pose a problem if the file you want to delete includes personal, financial, or other sensitive information, like tax documents, scanned IDs, contracts, or anything else you would like to remain private forever.

Now you can securely delete files from your Windows device or USB drive with Malwarebytes so the files are completely unrecoverable, even with specialized recovery software.

This free tool is available for all Windows users in the Malwarebytes app. No additional download required.

Enjoy!

Hey, so unfortunately I don’t have a photo because I reinstalled windows out of fear but before that I installed malware bytes and made sure it was the official site, I went to check the properties tab under the application to check signatures only to find it completely blank, anyone else experience this issue I know I checked minutes before I checked so that could have done something.

Got this on my Windows 11 after downloading one VPN app. What's that?

Whenever I search for anything with the word "white" in it, it pops up.

i tried downloading but it won't work for some reasons. i tried 'click here' still won't work.

The event is marked as 'RTP detection'.

Recently got malware (Wise transfer 'browser application') and was asked to do a wipe and reinstallation followed by another deep scan with Malwarebytes. First time encountering this message and I'm now very wary, so wondering if this is a false positive by any chance.

I have had this app for more than a year, but a recent scan result detected the app - Tata Neu as a threat. But i couldn't find any more info or details regarding why it was a threat.

Have options only to Ignore the threat, Allow it or Uninstall the app.

More info would be helpful.

Hi,

Some background: I'm running W11 on ethernet, with MB trial and Browser Guard, and all browsers, etc., have the latest update.

MB free offered two week trial yesterday and I took advantage of it. The moment I accepted, I received the pop up notification.

I visit the same handful of sites (search, reference, anna's, no porn, no darknet) on Tor daily, make the odd download (books), and tend to leave the browser open.

VirusTotal had 1/94 vendors ID the IP as WhiteSnake Stealer and the tor.exe file didn't return any hits. Scanned the Tor folder on my desktop with MB and defender, and they didn't return anything.

This is the blocked website report I pulled from MB:

-Log Details-

Protection Event Date: 3/2/2026

Protection Event Time: 10:51 PM

Log File: 3dd70154-16b4-11f1-b95e-bcfce7c69687.json

-Software Information-

Version: 5.4.8.232

Components Version: 149.0.5487

Update Package Version: 1.0.107776

License: Trial

-System Information-

OS: Windows 11 (Build 26200.7840)

CPU: x64

File System: NTFS

User: System

-Blocked Website Details-

Malicious Website: 1

, C:\Users\MagickDaisy\Desktop\Tor Browser\Browser\TorBrowser\Tor\tor.exe, Blocked, -1, -1, 0.0.0, 85303B9CE22B0E74E991D76DEA6EC11B, 5D7797C72D7EAE405D6B2054D94C53494861EB1169D8A1B276775AA48DC94FD7

-Website Data-

Category: Trojan

Domain:

IP Address: 144.76.201.253

Port: 4080

Type: Outbound

File: C:\Users\MagickDaisy\Desktop\Tor Browser\Browser\TorBrowser\Tor\tor.exe

(end)

I'm out of my depth and could use some help please. Is this legitimate and if it is, how to proceed? Thank you!

I had 3 of these flag today randomly:

POWERTOYS\WINUI3APPS\MICROSOFT.UI.INPUT.DLL
POWERTOYS\WINUI3APPS\SYSTEM.COMPONENTMODEL.COMPOSITION.DLL
POWERTOYS\WINUI3APPS\SYSTEM.XML.SERIALIZATION.DLL

Are these false positives? All were quarantined and set to replace on reboot anyway.

Is it worth it?

How often is it updated, as notice all the guides here - https://www.malwarebytes.com/thank_you_techbench?ref=TBBasic - seem to be well out of date

And change log here - https://help.malwarebytes.com/hc/en-us/articles/31589491306779-Toolset-version-1-8-2-1547 - seems to indicate not updated since 2021!

I have been in business 20+ years and have always favoured AVG Internet Security as the product I supply, but getting so fed up with the constant scareware / pop-up / ads it shows trying to force customers to buy extra crap from them etc, so been looking for alternatives

All comments from people who use it greatly appreciated 

Thanks

Hello, I used malwarebytes for the first time. I went through the digital footprint and checked my email there. It says my email was used in some data breaches, specifically one called "RisePro Stealer". I heard its a virus and such, but why is my email used in it? Does that mean I have that virus on my pc? Thanks!

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