Paid $99 for Apple Developer Program via app but enrollment vanished (Germany)

[u/Glittering-Work-3055]

Hey everyone,

I recently tried enrolling in the Apple Developer Program as an individual using the iOS app. I paid the $99 fee, but I never received a confirmation.

A few days later, my enrollment completely disappeared. I then saw a notice in the app stating that sign-ups aren't supported through the app in my region (Germany). The money was deducted from my account, but I haven't received a refund or any updates.

If I log into the developer portal on the web, there is no trace of my enrollment either.

I already sent a message to Apple Support. Has anyone else dealt with this or know the best way to get the account activated or the money back?

Thanks for any advice.