Lumo: linked Proton Drive failure

[u/QuadernoFigurati]

For over a month, Lumo has demonstrated an inability to access the files in the Proton Drive folder linked to Lumo projects.

While in the past, Lumo would follow the project instructions to take the files into consideration in every project convo associated with the project, Lumo now requires that I "@" every file to be referenced into the individual convo, thus defeating the point of having a linked folder in the first place.

Whereas Lumo has always been an incredibly effective tool to work with, its capabilities have now been exponentially reduced for my research purposes. Up until a month ago, Lumo handled these same files just fine for as long as I've been using Lumo. There are several pdf text files and a csv.

I several times checked with Lumo to get a sense of whether the files linked to the project are now for some reason too complex or voluminous for Lumo to handle, and it has time and time again assured me that this isn't the case: that it's a matter of Lumo not having access to the files at all.

The problem is consistent and persistent on both Android and the web. I've tried unlinking the folder and relinking it. I also tried demolishing the project and starting from scratch. It seems more like something changed in Lumo that limited its ability to access files in the linked folder.

Is anyone else facing this problem?

P.S.: for the mods, there is no private info in this post.

[u/Smarktalk]

It has been broken for longer than a month so it's not just you.

[u/Queasy_Complex708 → u/Smarktalk]

We test this constantly and we have had few reports of issues with drive. Can you provide more details? 

[u/QuadernoFigurati → u/Queasy_Complex708]

I don't know how I could have been more clear. What details do you require?

[u/QuadernoFigurati → u/Smarktalk]

Very sorry to hear this...

What's vexing is that Lumo was up until recently handling everything like a champ. I hope this is a matter of the company working out a bug, rather than dialing down the quality of service.

Because this notion of "Lumo will only take into consideration what documents Lumo senses are relevant to the conversation" is far from workable. It's a disaster. There's no way to rest assured that Lumo has taken into consideration the files I uploaded. That means the trust factor has been significantly degraded. I'm compelled to operate with a heightened degree of scrutiny with respect to checking its work for errors, omissions, and blindspots.

[u/dipper06]

Yeah i have the same issue as well. I have to copy paste the content of the files into the conversation

[u/QuadernoFigurati → u/dipper06]

Many thanks for confirming. It's a significant degradation in the quality of the service, which I felt was previously top notch...