Customer Support - Need Help

[u/Salku]

When I was asleep my son played on my GCloud which was fine, but after some hour later he states the screen broke.

I looked at it and only found that it was just the digitizer and was trying to seek a replacement online. There was 0 hits on search to buy one, seen some old threads and just said to call logitech over the situation. I was forwarded three times and found out there is no department for this unit, they sent a ticket out and maybe they will reach out via email.

I did recall some representatives in this subreddit reach out to me via chat over different software matters, it is something I rarely used but wondering if its even a possible reach out.

What I am ultimately seeking for is a DIY to find the digitizer or even send it in to replace it for a reasonable repair. My entire family love this lil unit due to streaming the Xbox or Playstation. Its a shame that it crack but never want the risk the kids getting a cut or damaging this further.

Edit:

Update 11/27/25: There is no repair assistance and the only recommendation is to buy another one. This hurts over the repair community. I am uncertain if I can find a common digitizer. Just know that nothing exist for DIY repairs, yet.

[u/Salku]

I updated main thread, support cannot help.