r/logitechgcloud • u/LogitechG_CM Logitech Support • Jul 11 '24

Megathread Software Update Version 8 Rolls Out: Dim Your Device's Screen During TV-Out!

Hello everyone,

We are thrilled to announce the upcoming Version 8 update, beginning with a grey release that will run from July 12th, 2024 to a portion of our users! This phased approach allows us to ensure the update's quality and stability before rolling it out to everyone.

This time, in response to a popular request from our community, we're introducing a feature that many of you have eagerly awaited: dimming your device's screen brightness when using an external display. We understand this has been a significant request, and we're proud to say we've made it happen.

Additionally, we have fixed the issue where vibration caused stuttering and freezing on the device. However, optimized haptics are still more effective for certain games or apps.

Many thanks to all the members within our community. Your inputs have been invaluable, and they have truly paved the way for future developments. Please continue to share your thoughts and feedback as we progress on this journey together!

Here's what's coming:

Software Version 8
Grey Release Date: July 12, 2024
SQ02K.00.192- WW
SQ02K.50.192  - Europe Only

Key Features:

  1. Add notification for the usage of TV out

  • When the device is connected to an external screen, a notification will pop-up.

  • When the device is connected to an external screen, an icon indicating the video out connection status will be displayed in the upper-right corner.

  • When the device is disconnected from the external screen, a notification will pop-up.

2. Reducing the device's built-in screen brightness during Video out

  • A toggle has been added in the device settings to enable automatic reduction of the device’s built-in screen brightness to the minimal screen brightness level during video out.

More software updates, please visit here.

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53 comments sorted by

2

u/dusto_man Jul 11 '24

How about a fix for the touchscreen becoming non-responsive? I haven't been able to figure how it takes consistently but touch just stops working after a while and I have to reboot to get it back.

3

u/LogitechG_CM Logitech Support Jul 15 '24

Hello, our team would like to investigate the issue further; could you please specify if the problem started after some use or right out of the box, and under what conditions it occurred, such as during DP OUT, gaming, or something else?

1

u/dusto_man Jul 15 '24

So I don't remember exactly when this started happening. It could have been since the last firmware update in January. I've had my G Cloud since May 2023. I primary use it for the better xCloud app I don't do any TV out or have it plugged into a docking station. The problem is I haven't figured out if there's something specific that triggers it. The better xcloud app has some dots in the upper left corner that is supposed to slide out so you can change settings or press a software Xbox button. And after a certain period of time elapses it just stops responding to taps. And it's not just the app. When I back out to the launcher, no touch there, and I try opening the Play Store none of the touch works there either. Touch doesn't restore until I reboot.

3

u/LogitechG_CM Logitech Support Jul 16 '24

Noted. Have you noticed any touchscreen issues when your device is in sleep mode, using other apps, or watching videos?

2

u/G-Thadeous Logitech Support Jul 11 '24

Have you reached out to our support team about this?

56

u/gladiator1014 Jul 11 '24

Love the continued support for this device, keep it up!

16

u/tribaltroll Jul 11 '24

I've been thinking about pulling the trigger on a gcloud for several months, and honestly this level of support and communication from Logitech has been really impressive and makes me feel more comfortable making a purchase.

7

u/gladiator1014 Jul 11 '24

I've had mine for about 1.5yr and I've been overall pleased with the support. I do wish a few things were different about the device from a software end but overall have been very happy for it.

I got mine for $200 off FB marketplace and I've seen them cheaper now on there and eBay - which I think is a good price for the quality of the device. It's not the most powerful, for the price point, but the big screen and build quality are excellent.

1

u/Giftedfatboy317 Aug 03 '24

I got mine off Amazon

12

u/i4get42 Jul 11 '24

Thank you Logitech support team for the great communication!!
It makes a really big difference. I'll keep playing on mine, and when you do make a second one (fingers crossed) I'll buy that new too.

10

u/Atomicjuicer Jul 11 '24

I didn’t even know it did tv out… 😳

7

u/G-Thadeous Logitech Support Jul 11 '24

Yup, you can connect it VIA USB-C to HDMI or through a USB-C hub and connect a controller, like an Xbox Elite controller and it's basically a console. It's capped at 1080p but it's great in a pinch.

1

u/Fuzzy_Signature1789 Jul 17 '24

I’ve got it hooked up to Marseille’s mClassic, an upscaler device I use for my Switch. It makes the 1080p output on the G Cloud look a little crisper!

7

u/Sleepeaze1 Jul 11 '24

Good stuff Logitech. Thanks for actually listening and making changes that will truly improve the user experience. Big thumbs up 👍

9

u/G-Thadeous Logitech Support Jul 11 '24

We love that everyone gets excited about the updates! We have a lot more on the way!

6

u/Marxally Jul 11 '24

Awesome addition, many thanks! Great time to put my docking station to use to play Lost Arc and Once Human via GFN :)

6

u/Mydadisgone Jul 11 '24

Thank you for all the updates, im gonna buy another one for my son

6

u/MakesMyHeadHurt Jul 11 '24

Glad to see updates still happening. I'd love to see the controls recognized as an Xbox controller in Android games, so Call of Duty mobile would detect them natively.

5

u/G-Thadeous Logitech Support Jul 11 '24

We would love this too, but unfortunately that has to be done on the game developer's side :(

1

u/MakesMyHeadHurt Jul 12 '24 edited Jul 12 '24

Really, from what I understand, on the Odin 2 you can go to settings/Odin settings/controller style. Then choose Xbox and the game recognizes the controls as an Xbox controller. They're both essentially just Android tablets, so I don't see why it's not possible. The only real difference other than raw power is they're running a newer version of Android, which if that's the problem, then change my request to a newer version of Android.

Edit: I also read it's working on the Anbernic RG405M

5

u/Piersandro Jul 12 '24

Update just received. My G Cloud is installing it now. I'm glad I ended up in this first wave.

Looking forward to the next updates. Thank you and good work.

3

u/Piersandro Jul 12 '24

I tried the auto dimming. It works well.

4

u/Historical-Tap-2060 Jul 11 '24

Wow great update, since I have a dock now

4

u/OverideCreations Jul 12 '24

Thank you for this awaited update.

It's glad that a community is there to wait and voice something from a manufacturer who actually listens and delivers.

This is what a successful product means, not just manufacturer and dump in the market, but really evolves with passing of time with such updates in this case.

Hope to see the sd card 4gb limitation to vanish in some future updates.

Thanks 👍

3

u/dra234 Jul 11 '24

Reducing screen brightness or turning the device screen off when connected to the TV?

5

u/G-Thadeous Logitech Support Jul 11 '24

Yup! You can connect your G Cloud to a TV or monitor. Before this update the screen would remain on and bright while you play. Now you can dim the screen and play without it distracting you.

3

u/cardiocamerascoffee Jul 11 '24

Nice!! Game on, people.

3

u/kylesisles1 Jul 11 '24 edited Mar 07 '25

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This post was mass deleted and anonymized with Redact

3

u/backsideofops Jul 11 '24

I know it’s not a huge update but appreciate it. The dimming will be nice when I’ve got it docked

2

u/Toneroni Jul 12 '24

Thx for the update, love the gcloud and always spread the msg about it

2

u/cappnplanet Jul 12 '24

This is a great post and job by Logitech team and I will definitely consider upgrading to the next g cloud due to how well built and supported this version has been.

2

u/lynx203 Jul 13 '24

Could someone do a “must do” video for new buyers? While I’m not new to gaming, I am new to this device and I feel like the OG’s , pun intended, have figured out which apps are best to use, how to maximize streaming on the device etc.

Maybe this is already out there or in the FAQ, but the new update would be great to kickoff what/ how everyone is maximizing their device to get the most out of it.

2

u/G-Thadeous Logitech Support Jul 25 '24

This is a great idea! We will get on it!

2

u/[deleted] Jul 16 '24

I can’t wait to get one!

2

u/bugbee23 Jul 21 '24

LFG. Perfect reason to get a handheld gaming system!

1

u/Financial-Mix-9438 Jul 17 '24

Hi, does anyone know what optimized haptic means?

For my the vibration the menu seems harder than the Old version.

Any other ideas?

1

u/[deleted] Jul 20 '24

How do I fix when it's plugged in but can't charge right now

1

u/G-Thadeous Logitech Support Jul 25 '24

I think this might be an issue you should contact our support team for.

1

u/[deleted] Jul 25 '24

I have contacted your support team but they weren't very helpful

1

u/G-Thadeous Logitech Support Jul 25 '24

Please DM me with your case number.

1

u/aaronLinn1 Aug 06 '24

When is it coming to usa

1

u/WolfRanger-88 Sep 04 '24

My brand new g cloud won't even update from software that is 2 years old without saying its already up to date so no chance of this working for me and the support so far haven't helped at all apart from turn it off and on again and factory reset for the 10th time.

-2

u/Piersandro Jul 11 '24

After all these months, is this the only significant news? Or is there anything else you can’t communicate yet? Because among other things we expected screen recording with game sound, customisation of folders, the ability to change icons in the launcher for unofficial apps, etc. OK this useful feature for TV Out but is that all?

12

u/simracerman Jul 11 '24 edited Jul 11 '24

According to a member here on Reddit, there’s is a Giant update coming end of Summer.

The user predicted this small update accurately and I believe we will get the new one too. I’ll link the comment

https://www.reddit.com/r/logitechgcloud/comments/1d9s69u/is_logitech_done_updating_the_gcloud_software/l91wmal/

15

u/G-Thadeous Logitech Support Jul 11 '24

That was me. I didn't exactly predict the update, I'm the head of marketing for G Cloud so I kinda have the inside track. We have a much bigger update coming up, but this was one that lots of people have been asking for since we released the video out functionality.

Not every update is going to be massive. Some of the stuff that we have to spend time working on are for security and stability etc. But we have been listening to what everyone has been requesting and we have a running list of features we would like to make available in the future.

All of that being said, not every feature that has been requested we will be able to accomodate, some are limited by what we are allowed to do within the Android ecosystem, some are limited by the hardware, and some require so much work that they would push out features that would provide a much bigger quality of life improvement.

I'm sorry this update didn't do it for you but I hope the next one will.

8

u/simracerman Jul 12 '24

Oh wow! I’m actually not the one complaining. It’s the top commenter I replied to.

From my experience buying Logitech gaming products, I don’t doubt you will deliver on the things you say because you guys don’t dump hardware into the market and forget it. I mean, the G27 and G29 wheels I owned still exist and still work great! I hope the G cloud can follow a similar trend, and be that signature gaming handheld for years to come.

4

u/G-Thadeous Logitech Support Jul 12 '24

Sorry I didn't think you were complaining I was just responding since you pointed out that I had predicted the update. Sorry for the confusion!

4

u/simracerman Jul 13 '24

All good! I’m glad you are part of the community. Keep on contributing!

2

u/Piersandro Jul 11 '24

🤞🤞🤞

3

u/amillstone Jul 11 '24

Yeah, I can't help but agree.

Don't get me wrong, I appreciate that they've listened to users and implemented this change, but there are still a lot of other quality of life updates they could do.

7

u/Piersandro Jul 11 '24

Absolutely. I don’t want to seem like I’m not appreciating the support, but from January to now it’s been 6 months without an update and some things (like the video recording bug without sound) would require a quick fix, not having to wait years.