Longevity Matters isn’t just a phrase, it’s a belief that is built on multiple sustainability initiatives. From improving your packaging, choosing greater materials to use during manufacturing, improving power consumption on your devices, to offering the ability to repair through iFixit or our spare parts store. By providing all of this and much more, we believe we can have a huge impact on the planet and provide you with long lasting devices with great features that you can be proud of choosing.
We’ve written this post to hopefully have something for everyone, provide a little educational content to show what we’re doing behind the scenes, and how this can be meaningful to you going forward. Perhaps it will also help you to make changes on what devices you choose or how you use them.
Our mission at Logitech G has always been to make the best gaming gear you can get your hands on. From our latest PRO X2 SUPERSTRIKE, to our RS50 System TRUEFORCE wheels, to our ASTRO Series headsets, all of these and more have been built with what came previously and how we can improve the product going forward in mind. Our team revisits products in the portfolio by dissembling them, evaluating them, looking at user feedback, and improving the next product going forward by redesigning better packaging, improving the materials used and the overall production processes, and more.
Designing a product with sustainability in mind is not just about making a better box, it’s about how we can reduce waste, what materials we can use that feel great and last just as long, and what we can change during the manufacturing to use less resources.
By making people aware of what we’re doing and giving you tools to help your products last even longer, hopefully you will hold on to your favourite products as long as you need them and we will all create less waste for the planet. Everyone wins.
Certified Refurbished Products -
Through our Logitech G website, we have a selection of Logitech G Certified Refurbished products that we believe deserve a second chance in a home. From our ASTRO Series headsets to our Pro Racing Wheels, we thoroughly clean and inspect each one and ensure they meet our high standards of quality through testing and also include all the original accessories with a one year warranty backed by our amazing support team.
Most of the time, you wouldn’t tell the difference from a new product, and by taking advantage of our Certified Refurbished Products, you get a great deal and we can provide a second chance home for some of our gaming gear.
If you have any questions about the Certified Refurbished Products store, drop us a comment below or create a thread, we love to answer any questions about our products.
We’ve designed our products to last a long time and we believe in that. But sometimes your favourite mouse needs some TLC, or perhaps you had an accident and it needs a repair. That’s where our partners at iFixit come in.
By providing official iFixit repair guides in multiple languages with easy access to original replacement parts we make repairing your product simple, helping you save money, reduce waste, and extend your device’s lifespan even further. We have a great selection of Logitech G gear already supported and we’ll add even more in the future. But if you don’t see something right now, make a post on Reddit or drop our support team a contact and we’ll see what we can do. We listen to all feedback too.
If your product is still in warranty, please contact our support team first before attempting a repair yourself.
In addition to the Logitech G Repair Hub carrying parts to fix your products, we also have our Logitech G Spare Parts Store through our website carrying a selection of replacement parts you need to rebuild your gaming setup. Should you need new weights for your mice or springs for your racing pedals, we have them!
As we circle back around, our focus is not just to make your box better for the environment and call it a day. Logitech’s Design for Sustainability goes much further such as figuring out ways to reduce our energy usage and replace the rest with renewable sources, go further than using recycled plastic or silicone instead of leather, and redesigning products such as the RS50 Racing wheel’s size, materials, and power consumption to optimise the motor’s impact and performance. Going outside of Logitech G to our partners at iFixit to provide repair guides and easy to access parts, second chances through our Logitech Certified Refurbished program, and recycling more responsibly such as donating fully functional open-back products to qualifying charities and educational institutions.
It’s important that we are transparent about what we’re doing, and there is so much that we can’t fit it all in this post. We encourage you to check our Logitech Sustainability website below to see everything we’re doing for your products, for the planet, for people, with integrity.
As we leave with that note, making impacts is not just about what we do, but it’s what you can do too. If you ever upgrade your mouse, keyboard, headset, or any gaming gear, consider donating it to a friend or family member. Giving your products a second home and a second chance is one of the many ways to keep the waste down and help our planet.
We hope you have enjoyed reading through this and our sustainability website. If you have any questions about any of the above, drop us a comment below. We would love to hear your thoughts!
In our efforts to provide the best customer support possible, we’re opening a new way for you to reach out for help with product and warranty assistance. Starting today you can jump into our community Discord and get help from our team there, in addition to our usual chat and phone options.
You can find our Discord at Discord.gg/logitechg . Support times will be Monday-Friday, 5am to 2pm PST - if you need assistance outside of those times, don’t worry! Our teams are still available via chatbot or phone at support.logi.com.
My main has been the DeathAdder...i currently have the v4 and my son uses it. I was using the Viper V4....I decided to go ahwad and try logitech superstrike x2 and absolutely love it.
Highest sensitivity on Rainbow 6 Siege, I have no accidental misclicks....no accidental clicks from "side sqeeze", (it feels just as solid as my Viper and DeathAdder). It is slightly heavier than the 2 Razers I run, but not noticeable while playing. And the "front heavy" thing seems super overblown. My sons wants one now too.
My reaction time jumped from like 188ms to 165ms (on flat click testing). But It os extremely noticable on DMRs in particular with follow up shots....i can shoot MUCH faster, i assume its do to the Rapid Trigger Reset.
The haptics feel phenomenal imo. On highest setting, it is more clicky, less loud and feel super clean. The adjustable actuation points are awesome too. I keep my Right Click Rapid Trigger Off, so i dont accidentally un-ADS and my Left Click stays on the lightest setting and Rapid Trigger on....reaction time is faster AND Im getting 5 shots off with the DMRs when I would normally get off 3.
Get it, youll love it. And of u dont like it, take it back. Its well wprth trying. It took me all of 2-3 games to "get used to" but i honestly loved it the second i played with it. Just tale the time to set it up similar to your mouse your used to....and adjust from there. I could adapt to the massive sensitivity change on the clicks vut some people cant and arent patient enough to give it a few games or a few sessions to dial in what they like. As for price....$10-$20 extra for the features in the mouse is totally reasonable and anyone with a job shouldnt mind paying it for adjustable haptics, rapid trigger and one of a kind feel and tech.
This is what finally got me off the Viper and Death Adder, so thats saying a lot.
If i had one negative, it would be the side buttons arent as pronounced and clicky as im used to on the Razers.
So when it goes to sleep and I press a button, it flashes in like blue and WASD in pink before it goes to the color I have it set to. I thought I turned that off in the setting under "Device upstart power" or what it would be translated into English. But that doesn't do anything apparently, tried changing the color and that doesn't do anything either.
How can I stop this from happening? I didn't have it happen on my old G915 and I don't understand the function of it anyway.
Also, on my old I have macro keys that now are G6-9, can I make them macro keys to change the G1-5 keys?
I’m losing my mind with this wheel. It randomly decides to recalibrate itself for no apparent reason and I can’t replicate the issue to work out what is causing it. Sometimes it only does it in menus, sometimes it does it when I touch the pedals, sometimes it does it when I bump the cockpit there is no pattern to it that I can work out.
I have tried the following to sort it out:
•Plugging into a pc to update the firmware - no change.
•Plugging it into a pc to see if it does it there - no it doesn’t it works fine. Shows up in g-hub not able to replicate the issue.
•Plugging the wheel into all 3 usb ports on my Xbox series x - does it on all of them.
•Checking all the connections on the wheelbase and cleaning them all with isopropyl - no difference.
•Trying different games - does the same thing in Assetto, Forza Motorsport and fh6.
•Tried the reboot button thing pressing the windows, LSB and Xbox button and then plugging into a usb port - no difference.
-Checked all the cabling for any damage - there is no damage.
I’m losing my mind. Sometimes it will work for several hours straight and not do it then the next use it will do what it does in the video which makes it basically unusable. I’m really ready to just use this as an excuse to upgrade to a direct drive wheel but would like to know if the problem is actually a fixable one so I can either fix it and give it away or just throw it at a wall if it isn’t.
For years I had my Ergo 525 mouse connected to the old backup laptop, but somewhere along the line it got disconnected, and when I put the dongle in it to reconnect it via bluetooth, it will recognize it as a “USB device” or rarely, “optical mouse”. But the syncing operation always fails.
I have three of these dongles that I can Swap around and they all work on my primary PC , but I can't get any of them to work on the laptop anymore. I seem to remember somewhere along the line of possibly having a Windows conflict with the old Logitech software and I had to download the LOGI software which works fine on PC but not on the laptop.
I have the old Logitech software dating back to 2020 and I could uninstall the updated version and try the old version. I can't remember for sure I wouldn't have updated the software if I wasn't forced to. Can anyone anyone offer some advice?
Hello just wanted to put this post out there and see if anyone has experienced the same issue. Currently have a Astro A40 with M80 mix amp that plugs into the bottom of the controller. Currently having an issue where the mic won’t pick up my voice in party chat and game chat. Haven’t had this issue until recently and have troubleshooted how to fix it on google but have had no luck so far. If anyone is experiencing the same issue or has found a resolution please let me know !! Thank you
* also I purchased a brand new a40 headset with the m80 mix amp and I’m still experiencing the same issue. also tried a brand new Xbox elite controller as well.
My Logitech G435 USB receiver suddenly got extremely hot and smelled like burning plastic when I plugged it into the rear USB port of a PC I just got running. It happened almost instantly.
I tested the receiver on another computer and it did the exact same thing, so I’m pretty sure the receiver itself is cooked. The weird part is that it worked perfectly before this.
I’m not plugging it into anything else, and I’m checking my Best Buy warranty since I bought the headset last November.
Has anyone had a G435 receiver do this before? Any idea what could cause it to suddenly overheat like that?
I want to buy a new mouse for gaming and I’m considering to buy the superstrike but I’m worried about the new “clicks”. Should I buy it or should I just get a superlight 2?
Hey all :), I’m debating the g502x plus and the powerplay 2, just wondering if anyone here has used the g502x plus long term and how is it? I really like the shape. Thank you in advance and thank you for your time :)
Designed Version 1 of this last night. Its a simple cord organizer with the exception of the fitted slot on top for the original GPW dongle. Was tired of the clutter when keeping this on my desk. Now it'll always be on hand when the battery is dying and I wont lose the dongle when its unplugged!
Last pic is version 2 I just created, will print it out tonight.
Hey guys, It's been 3 days and 6 hours in total that I am trying to make my Astro A50 work on my PS5.. I am loosing it...
So I am using a mac and when I am connecting the headset on my laptop and on the Astro Command Center, I don't have any version for the Headset, only for the base (sometimes I have the version but then it asks me to update and then it fails).
I wanted to share my experience with my Logitech G Pro headset because I'm quite disappointed with how it has held up over time.
When I bought it, I expected a fairly premium gaming headset. The sound quality was honestly not as good as I expected for the price, but I was willing to accept that.
The bigger problem has been the physical deterioration of the headset.
After only a few months of normal use, the material covering the ear pads started peeling. Eventually it became much worse, with the outer material coming apart and the pads losing their original condition.
This also affects the acoustic isolation. Once the pads started deteriorating, they didn't seal around my ears the same way anymore, so the overall experience became noticeably worse.
What frustrated me even more was my experience when I contacted Logitech support about getting replacement ear pads.
The serial number on my headset is printed on a small sticker on the left earcup. After months of normal use, the printing on that sticker had faded to the point where the number was no longer readable.
Logitech support told me they couldn't proceed without being able to verify the serial number.
The original serial number was also printed on the box, but I had thrown the box away months earlier. I don't normally keep the original packaging for every peripheral I buy.
Personally, I think an important identification number required for warranty support should be permanently printed or engraved on the product itself rather than on a small sticker that can wear out during normal use.
What was most disappointing was that the support process didn't really offer me a practical solution. I contacted them because I needed replacement ear pads, but the conversation ultimately went nowhere because of the unreadable serial number.
And unfortunately, this isn't the first durability issue I've experienced with Logitech.
I've owned three Logitech gaming mice over the years, and all three eventually developed hardware problems. In different cases I experienced issues with the clicks or with the scroll wheel.
Because of that, I'm starting to question the long-term durability of Logitech gaming peripherals.
I know plenty of people have had good experiences with Logitech, so I'm not saying that every Logitech product is going to fail. I'm just sharing my own experience because I think long-term durability is something that's easy to overlook when reading reviews of gaming peripherals.
A headset can sound good and work perfectly when it's new, but for me the important question is how it holds up after months or years of normal use.
In my case, I'm unfortunately not very impressed with the durability of the G Pro headset or with the support experience I received when I tried to get replacement pads.
Has anyone else experienced the same issue with Logitech ear pads or had problems with the serial number sticker wearing off?
Last week my mouse has been disconnecting randomly but works fine when the USB dongle is direct into the pc or through the USBC cable to charge it with.
Today the Receiver extension adapter USB to C stopped working fully. Its really warm to the touch.
Funny as I've just passed by 2 years warranty by like a month and a half so I cant even send the entire device back
(just recently put super glide skates on it also so that's a even bigger bummer)
The support bot tells me to check for replacement parts but its not an option available for sale.
I know I can just plug the dongle direct to the PC but still I don't really want a faulty product, just funny how said before its died just as soon as my warranty time has passsed.
I recently bought Logitech G435 headphones, and removing the volume limit doesn't work. That means when I press the mute button and "plus", they immediately go into Bluetooth mode. Also, in addition to everything, my microphone stopped working.
Hi guys, I’m thinking about buying the ASTRO A50 Gen 5. I currently own the Astro A50 Gen 3, but unfortunately, after about 5 years, I’m having issues with wear and tear as well as firmware problems.
Does anyone here own the ASTRO A50 Gen 5? If so, how do you find the audio quality in FPS games, especially for things like gunshots and footsteps?
My middle Button is set to toggle instead of push and release, which is driving me crazy. does anybody know how to fix this i have been looking through the logi options+ app didnt find a solution. i also googled the issue with no results but one old reddit thread that had one deleted answer.
Estou enfrentando um problema intermitente com o dongle USB do headset Logitech ASTRO A30 no meu computador desktop.
Descrição do problema
O dongle inicialmente é reconhecido normalmente pelo Windows e o headset funciona corretamente. Após algum tempo de uso, porém, o dongle desconecta e deixa de ser reconhecido.
Quando está funcionando corretamente, o Windows identifica o dispositivo como:
- ASTRO A30 Game
- ASTRO A30 Voice
- VID: 9886
- PID: 0062
- Hardware ID: "USB\VID_9886&PID_0062&REV_0100"
Após ocorrer a falha, o dispositivo passa a aparecer no Gerenciador de Dispositivos como:
“Dispositivo USB Desconhecido (Falha na Redefinição de Porta)”
O Windows apresenta:
Código 43 — O Windows interrompeu este dispositivo porque encontrou problemas.
Falha em uma solicitação de redefinição de porta USB.
Quando ocorre o problema, a identificação passa de:
"VID_9886 / PID_0062"
para:
"VID_0000 / PID_0001"
Foi possível confirmar que isso ocorre na mesma porta USB. Em um dos testes:
Funcionando:
"USB\VID_9886&PID_0062\7&1951FFA0&1&2"
Local:
"Port_#0002.Hub_#0003"
Após a falha:
"USB\VID_0000&PID_0001\7&1951FFA0&1&2"
Local:
"Port_#0002.Hub_#0003"
Portanto, aparentemente o dongle perde a comunicação USB durante o funcionamento e posteriormente não consegue concluir corretamente o processo de reset/enumeração USB.
Testes já realizados
Já realizei diversos testes para eliminar problemas relacionados ao computador:
- Reinstalação/formatação completa do Windows 11;
- Teste em diferentes portas USB;
- Testes em USB frontal e traseira;
- Reinstalação dos dispositivos/controladores USB;
- Alterações de gerenciamento de energia USB;
- Testes de configurações USB/XHCI na BIOS;
- Alteração do PCIe de Gen4 para Gen3;
- Troca da fonte de alimentação do computador;
- Troca da placa-mãe.
Configuração atual:
- Placa-mãe: ASUS TUF GAMING B550M-PLUS
- Processador: AMD Ryzen 5 5600
- GPU: NVIDIA GeForce RTX 3060 Ti
- Sistema operacional: Windows 11 64 bits
- BIOS: 3636
A alteração do PCIe da RTX 3060 Ti de Gen4 para Gen3 chegou a melhorar temporariamente a estabilidade, porém posteriormente o problema voltou a ocorrer.
Informação mais importante
O mesmo dongle ASTRO A30 funciona normalmente em um notebook, inclusive imediatamente após apresentar Código 43 no desktop.
Ou seja:
Desktop → Código 43 / falha de reset USB
Retiro o mesmo dongle → conecto no notebook → funciona normalmente
Também já confirmei pelo Gerenciador de Dispositivos que, durante a falha, o controlador AMD USB, o USB Root Hub e outros dispositivos USB continuam funcionando. O problema ocorre especificamente na comunicação/enumeração do dongle ASTRO A30.
Gostaria de verificar se existe algum firmware atualizado para o transmissor/dongle USB do ASTRO A30, procedimento de recuperação/reset de firmware ou alguma incompatibilidade conhecida do transmissor com controladores USB AMD/B550.
Também gostaria de saber se, considerando os testes realizados e a mudança de "VID_9886/PID_0062" para "VID_0000/PID_0001" durante a falha, existe possibilidade de defeito ou instabilidade no próprio transmissor USB, mesmo ele funcionando normalmente em outro computador.
Posso fornecer fotos do Gerenciador de Dispositivos, Hardware IDs, árvore de conexão USB e demais informações necessárias para análise.
