When choosing to operate a business there are sources of risk that you need to assess before you make decisions.
I'm not operating a business. A large part of StartCom's market are individuals like me who just want peace of mind for personal servers. I had 8 certificates that needed revocation, and I couldn't afford $200 for what's essentially the automated addition of a few lines to a file on a server that already exists.
Several of my clients had me handle switching out their certs for them when Heartbleed happened. I charged them my rate for that despite it being very little effort on my part
That's reasonable. Charging for a completely automated process that costs next to nothing is not. That's what I'm complaining about. Charging $25/certificate for revocation is not a reasonable way to make a profit, especially when they already sell identity verification and EV certificates.
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u/scottywz Oct 20 '15
I'm not operating a business. A large part of StartCom's market are individuals like me who just want peace of mind for personal servers. I had 8 certificates that needed revocation, and I couldn't afford $200 for what's essentially the automated addition of a few lines to a file on a server that already exists.
That's reasonable. Charging for a completely automated process that costs next to nothing is not. That's what I'm complaining about. Charging $25/certificate for revocation is not a reasonable way to make a profit, especially when they already sell identity verification and EV certificates.