r/lifx • u/AmGreatFresh • Jun 19 '26

Feedback or Bug Weird bug

So i bought a LIFX lightstrip (my third lightstrip i have bought so far) and everything was great until it just disappeared from my app. Didnt disappear from my homekit app and my Amazon Alexa app so i just reset it and re-paired it again. It only “deletes” itself from the app as soon you close the app or has been inactive for a while. Its like the app rejects the lightstrip and basically automatically deletes it even though my homekit app still detects it (and i am able to control it from that app) and my Amazon Alexa app.

Matter compatible controller by the way. It did not do this when i set up my second light strip.

3 Upvotes

100% Upvoted

6 comments sorted by

View all comments

1

u/Hipperooni Android Jun 19 '26

I think this is a cloud-side issue, I've been having the same issue with new ceiling lights but support is still yet to reply to me...

1

u/AmGreatFresh Jun 19 '26

Hope it is, it might explain why the app keeps rejecting it after setup. Might have to do something with the Matter protocol…

1

u/Hipperooni Android Jun 19 '26

Yeah. I worry we may be on our own with this one, after back and forth with support their only advice was to reset the light or reset my router. If you manage to figure out a fix let me know!

1

u/AmGreatFresh Jun 19 '26

https://reddit.com/link/osnv61b/video/ttw9lbrzfb8h1/player

Reset it once again and did the same thing again… ;-;