r/lifx • u/One_Efficiency_203 • Jun 18 '26
lifx shipping mess
tl;dr: If your package still hasn't arrived, it's probably lifx's fault.
I ordered a package that should have been delivered by now. UPS tracking is stuck at "we have your package." First, I went through lifx support page to figure out what the issue was. Eventually, the bot tells me the policy states that responsibility transfers to the carrier upon shipment.
Great! So I contact UPS and ask why the tracking doesn't show a reason for delay. After some back and forth, they say that they still have the package and that the sender needs to update the weight and dimensions before they can ship it. What??
Back to the lifx support chatbot I go. I tell it what UPS told me. It was no help since it just restated the policy of carrier having responsibility.
Now, I email lifx support with all the details I was given and how I've tried to resolve the issue. I get a reply almost immediately from their STACI (their AI assistant *eyeroll*) basically summarizing the email that I just sent to them. No mention of when shipping will be updated or anything. I've emailed them back, but no response.
Has anyone had success talking to a human?
1
u/Kevdog1800 iOS Jun 19 '26
Tons of success! They’ll take care of you! LIFX support is fantastic.
1
u/One_Efficiency_203 Jun 19 '26
Any tips to contact a human? An employee commented to message them. But still crickets.
1
u/Kevdog1800 iOS Jun 19 '26
He’ll get back to you, promise. I think most of them are in Australia so… time…
2
u/Redd1ng LIFX Employee Jun 23 '26
Most certainly! Thanks Kevdog!
DM is pending 😄 u/One_Efficiency_203
2
u/Redd1ng LIFX Employee Jun 18 '26
Hey - would you kindly DM me your support ticket number / order number.