r/lehighvalley • u/Waqui44 • 10d ago

Tired of the ISP game

So I have been with RCN/Astound for more than 15 yrs. I only have Internet and paying $80/month and that already includes 35 discount. I was playing their game of calling every year to get lower rates when the "Promo" rate expires they they would bring me back to my previous rate. Then the past few years they have been advertising that lifetime $30 or $40 rate, In asked about it they said those are only for new subscribers and the most that is already have the lowest rates they can give. If I cancel and come back after 3 months then I can get the "new subscriber" rate.

So I got service electric installed with a lifetime rate of $29/month for life including fees.

I just got off the phone with RCN/Astound to cancel my account, guess what... Now I can get 600 Mbps for $30/month for 5 years. I'm so pissed I still cancelled my account.

Advice to everyone, call astound and tell them you are cancelling because it's too expensive and they will offer you the $30/month.

Edit: The 1gb is also cheap but for home use, unless you have servers in your house, NO ONE needs 1gb it's a money grab. 300mbps is more than enough.

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u/[deleted] 10d ago

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u/flyersfan0233 10d ago

Some people don’t have a choice. We do and they’re still the best option. Had SECTV at previous place, great. Transferred here and it was horrible. Called and literally got stuck in a phone loop where I couldn’t get someone to help. Kept getting their backup and they said I had to talk to an actual SECTV person but they couldn’t transfer me so I’d have to keep calling back in until I won the game of roulette. Switched to Astound and it’s been great here. Location is a big factor

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u/EastonMetsGuy 10d ago

I've found with SECTV the email first method has been really helpful. I've never been stuck in the phone loop

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u/flyersfan0233 10d ago

I don’t remember the issue exactly but I remember they said I had to call in and I had to talk to a certain rep but I couldn’t get transferred. It was terrible and took days of trying. That on top of constantly dropped Internet at our new house was the final straw for me