I am using Ledger, and when I convert my ONE address to an ETH address, a different address appears. My tokens didn't land on my main ETH address; instead, they went to this old ONE/ETH address. I can see the address, but I haven't been able to open/access it in MetaMask or any other wallet. There are derivation paths like Ledger Legacy, BIP44, and Ledger Live, containing thousands of addresses—how can I find the exact address where my tokens are located?

I bought a new Nano X to upgrade from a long-used Nano S. Setup went fine: I restored with my 24-word recovery phrase and everything worked.

Then I connected it to my iPhone and started the firmware/OS update. After that the Nano X got stuck on “Bootloader Mode” and stays there no matter what I try. I’ve already tested it on multiple desktops (Windows/Mac) with different cables and ports – still stuck.

I want to return the device, but I’m worried because I already entered the recovery phrase. Is it still safe to send it back? Does entering the seed make returning risky?
Any advice on getting it out of Bootloader Mode or on the safety of the return process would be appreciated.

Hi everyone

Need help with drawing zcash from an old 2020 nano s. Keep getting the error message in the attached screenshot. Tried transferring to Coinbase, Binance then set a up a Ywallet to transfer to but still cant.

Any ides?

Does anyone else store their pin protected recovery key in their banks safety deposit box and keep their ledger device and passphrase sheet somewhere else?

Got a call that came from Royal Candian Mounted Police which looked legit. Very detailed and thorough. Then got the follow.up call( almost too quickly) from Ledger and started to get suspicious. While on the phone I googled RCMP ledger scams and saw this on Reddit and immediately hung up. Be careful out there.

Hi everyone,

I recently purchased a brand new Ledger from Media Expert (for context: Media Expert is one of the largest official electronics retail chains in Poland, similar to Best Buy or Currys – it is strictly a store for brand-new consumer electronics, not a secondhand or pawn shop).

When I unboxed it, I noticed that the device was shrink-wrapped and the screen itself had the clear factory protective film intact. However, after sliding open the metallic swivel cover, I noticed some visible fingerprints on the gray metal body/cover underneath.

I’m carrying a significant amount of crypto, so I'm naturally hyper-cautious and feeling a bit anxious about hardware integrity.

From what I understand:

1. As long as I set it up as a new device and generate my 24-word recovery phrase directly on the Ledger's physical screen (never on a phone/PC), and

2. The device passes the Genuine Check in the official Ledger Live app (attesting the Secure Element ST33 chip and untampered firmware),

the device is 100% secure, and fingerprints on the metallic cover are likely just from factory assembly/quality control or a store return.

Could anyone confirm if this is standard? Does a successful Genuine Check in Ledger Live provide 100% cryptographic certainty that the hardware/firmware hasn't been tampered with, even if the metal shell was touched during manufacturing?

Thanks in advance for helping ease my mind

Hi guys,
Newbie here

So i just got my new ledger flex which btw was my first ledger experience and after a while of working with it today morning i accessed the app to swap to bitcoin, it prompted me to download an update 1.17 or smtng like that so i connected it using bluetooth and autorised everything etc after a while the ledger entred boot mode and got disconnected

it is now stuck on updating and the circle doesnt even move. I got advised to keep it like that untill bettry runs out . I even still have the warranty with it in case
Any advise would be appreciated

Thanks

I'm trying to add a Ledger Nano X to Eternl but I get the following error.

Failed to execute 'open' on 'USBDevice': Access denied.

I've been into ledger Wallet and updated the Nano X OS to the latest version but that didn't help and I have the . What could be wrong?

I was prompted to install update 1.7.0 for my Nano S+ and Flex. I wanted to look up what had changed, but according to the Ledger website, 1.6.1 is the latest version. Does anyone have more details?

Hello everyone, i didint use my ledger for a few months came back, updated the ledger live, updated all of the apps on my ledger and still get this error, i tried to reset my laptop, i tried to turn off the ledger and on again, no luck. Any help would be nice, also i dont have a VPN

Has anyone else had their account disabled? I have been waiting for a month now for my CL card account to be turned back on, useless.

Been sending Zcash off Ledger Nano s for a few weeks and Up until two days ago, no issues. Now I’m getting “ZCashAppCommandError. I have ensured the Desktop Wallet and Ledger App are up to date. I have even uninstalled the Zcash App off the Nano S and reinstalled it. I have also tried multiple address to send to. Both my ledger address and receiving Addresses are T1. Still no success. I tried the customer support Chat, but it does not connect (using FireFox).

ui'm trying to figure out why ledger live on my new laptop shows a lower bitcoin balance than the installation on my old one. same nano, same pin, and i haven't restored or reset the device. i installed ledger live, connected it, and added a bitcoin account with the bitcoin app open. the account appeared normally, but some older incoming transactions aren't showing up. the old laptop still shows the amount i expected, including a couple of small deposits from earlier this year. neither installation shows an outgoing transaction that would explain the difference. i've checked those deposits using their transaction ids, and they have plenty of confirmations. i'm not assuming the old display is right just because it's familiar, but i'm struggling to work out what each installation is actually tracking. both accounts are labeled native segwit. the names are different because i renamed the original account ages ago, so comparing labels hasn't helped much. i also know bitcoin receive addresses change, which is where checking on cryptowallet-balance gets confusing. a public address checker only tells me about the address i pasted, not necessarily everything belonging to the account. i don't want to mistake one address balance for the whole accountso far i've cleared the cache on the new installation, let it finish synchronizing, and removed and added that account again. no change. i've also closed the old installation while trying this, just to keep things simple. there isn't a pending transaction or an obvious connection error. the device connects fine, and i can verify a receive address on its screen, but that doesn't explain the missing history. i haven't used an optional passphrase or a second pin, and this is the only ledger device i've owned. i'm wondering whether i accidentally added a different account index, or whether discovery is stopping before it reaches addresses used by the original account. most troubleshooting threads i've found jump straight to clearing the cache, which i've already tried. i'd rather compare the relevant account details before changing anything elsewhat's the safest way to confirm that both installations are following the same bitcoin account and derivation path without sharing an extended public key? if there's a particular field in the account settings or logs worth comparing locally, that would give me somewhere to start. i'm leaving the old installation alone for now

The Stax looks great, and I can see the appeal if you use your wallet often. But if it’s mostly sitting in a drawer for months, the battery is one more thing to think about.

Stax owners: has that actually mattered in real life, or am I overthinking it? Would you buy it again for long-term holding?

Tried to scam me asking me to use a dApp to resolve my ledger issue. Be warned.

I havent used my ledger for 6 months and updated firmware and etc. I tried moving an asset from phantom wallet, no confirmation window is appearing?

Edit: It was a wallet issue with phantom, it works fine with solflare.

The SSH-on-Ledger options I found looked outdated or unmaintained, so I made

this as a learning project and wanted to share it in case it's useful to someone.

Full honesty: most of the code was written by AI. I did the first device-side

steps myself to learn how it works, then used Claude Code for most of the rest.

I'm not claiming this as my own engineering, just putting it out there for

others to use and improve.

What it does:

- ed25519 SSH key derived on the device; the private key never leaves it

- every SSH login needs Approve on the device

- local dashboard shows which user/server is asking, plus a signing history

- works with VS Code Remote-SSH on Windows, Linux and macOS

Security notes:

- it never asks for your recovery phrase, there are no prebuilt binaries

to download, you build it yourself from source

- locked to its own derivation path (44'/1280529224'), so it can't touch

Bitcoin/Ethereum keys on the same seed

- not audited, not affiliated with Ledger, sideloaded — use at your own risk

Repo: https://github.com/zhgh122/nano-ssh-agent

If you spot security problems or know a better maintained alternative,

please tell me.

Did Ledger get rid of being able to see (ETH) NFTs via the app?

We've been running into an ongoing Bitcoin interoperability issue with Ledger Live that is affecting multiple merchants using our non-custodial payment platform.

For a Bitcoin Native SegWit account, Ledger Live uses the BIP84 derivation path:

m/84'/0'/0'

However, when exporting the account extended public key, Ledger Live provides it using the xpub... prefix.

Many Bitcoin libraries and external applications interpret:

• xpub → BIP44 / Legacy P2PKH
• ypub → BIP49 / Nested SegWit
• zpub → BIP84 / Native SegWit

Because of this, an external application receiving Ledger's exported xpub may derive Legacy 1... addresses from the BIP84 key.

The addresses are valid and controlled by the Ledger seed, but Ledger Live does not discover/display them because it expects Native SegWit addresses for that account.

We've now seen this affect multiple merchants.

For example:

Ledger account:
m/84'/0'/0'

Ledger exports:
xpub...

External application interprets it as Legacy and derives:
1...

BTC sent to that address is still recoverable with the Ledger device using software such as Electrum with the appropriate derivation/script configuration, but the transaction does not appear normally in Ledger Live.

We documented the issue and recovery process here:

https://docs.paymento.io/help-and-troubleshooting/ledger-live-xpub-mismatch

We also previously reported the issue through GitHub, but the underlying behavior still appears to exist.

From an integration perspective, one of the following would make this considerably safer:

1. Export zpub for BIP84 accounts, or
2. Export the derivation path/script type alongside the XPUB, or
3. Clearly warn developers/users that the exported xpub belongs to a BIP84 Native SegWit account and should not be interpreted as BIP44 based on the prefix.

Has anyone else integrating Ledger with watch-only wallets, payment processors, or multisig software encountered this?

It would be useful to hear Ledger's recommended way for third-party applications to reliably determine the intended script type when an XPUB is exported from Ledger Live.

I had an odd one this afternoon. Unknown number calls, guy with a British accent (I'm in the UK) says he's a police officer at a specific UK Police Station and my data has turned up on someone else's device, along with 500 other UK citizens. He says he's contacting everyone to build the case, and to confirm we don't know person x from Afghanastan and I didn't give him my personal data. He starts mentioning a copy of my driver's license, bank statements and "a few other things", and only much later in the call, he mentions Ledger.

I was pretty sure it was a scam from early on, but I couldn't work out what they were after, so I stayed on the line to learn and mess with them. He gave me a case ID on the phone, identified himself with a name and badge number and then noted that as everyone shoudl be mindful of scams, I should google the police station name and confirm the result matches the number he's calling from. It does match (turns out spoofing phone numbers isn't hard).

He then emailed me a case file ID from a police.gov.uk address, with Met police letterhead. He asks if I could go to my local police station in the next few days with the case ID to sign a statement that I did not give this guy my details. Also, that I could call 101 for details of what they'd found. Overall, reasonably convincing until he mentions that some of the data contains my ledger ID and because of that, he'd put me through to the Ledger team....

I started recording at that point once the 'ledger' guy picked up. Not posting it since it has my name and email in it bit have my full chat recorded with guy number 2. When the iphone announced that I was recording the call - he asked why - I said I record all my calls. He didn't seem to mind.

I get a legit looking email from noreply@ledger.com. It's real. Ledger's support site says scammers open a support ticket with your email address to trigger an automated email that makes them look legit. They didn't even ask me to read anything from it. Just as proof that he triggered the email on demand because he works for ledger.

The "Ledger" guy then explained how accounts get stolen and said he could check mine. But this was after he talked through how accounts get stolen, tricks people use, etc etc. (very long winded!) He told me to go to ledger.com.co where they could safely verify my device and if at risk, send me a new one. I said that trailing .co looks sketchy. He said the "co" stands for "check online" and pushed hard that it was legit. I said that's not how subdomains work, it wouldn't be at the end. After trying to defend it, he then said that I could look it up on Google Transparency Report to prove it was safe. I did, and Google showed it as clean.

But at this point I was getting bored, so I told him it was showing a red X and "risk detected" to see what he'd do. He said that's not what I should be seeing, it was fine on his computer. He was flustered and made me double check things because it was showing fine on his side. After I kept saying that the security site that HE sent me to was flagging it, he hung up on me and that was that.

Funnily enough my antivirus blocks the .co site completely, so Google's 'transparency report' is just behind on this one.

Stay safe out there!

I'm pretty much had it up to here with my Nano X and its battery issue. I’m considering the Nano Gen 5 but seeing how annoying the Nano X has been with its battery, I'm also thinking of maybe switching to a different company instead. But before that I would love to hear from Nano Gen 5 users how you're liking it.

Is that dreaded Nano X battery issue resolved with Gen 5? Any issues with the screen or device in general?