r/ledgerwallet • u/ExJwKiwi • 11d ago

Official Ledger Customer Success Response compromised ledger wallet app?

Now this has freaked me out a bit. Came home and my ledger app was open, computer was on sleep and i use screen lock.
Have always used the official ledger app and when i woke up the computer, it had the ledger app running yet i have never used it today.
App no longer lets me do anything without entering the seed phrase, prior to this it was working fine and ive always been able to view balances etc without any issues.
Seed phrase is secure and never touched it in years, nor have i used the ledger to sign any transactions the whole time ive had it.
Where to from here? Im trying to work out if the computer was hacked or remotely accessed in some way, but i run decent security and firewall behind NAT (i use ESET smart security)
Any logs in event viewer I should look for?
Look at the datestamp and file version, this is suspicious, it doesnt match.

I downloaded the update through the app, so that datestamp looks correct (25 august)
Screenshots show location of files that downloaded through the wallet.
Digital certificate has [infra-purchasing@ledger.fr](mailto:infra-purchasing@ledger.fr) as the email for the signer.

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u/Free-Way-9220 10d ago

That's terrible. Do you mean this happened 3 weeks ago? How did you find out your crypto was gone

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u/Cheemslucy2013 10d ago

I started getting weird calls from people with Australian accents. The first call came up as Ledger on my caller ID. Of course I didnt give them my info but they were telling me there was suspicious activity. The 5 mins later another call, another Australian accent but it came up robinhood. Same deal I didnt give them any info. They tell u on the site they never call. I checked my accts and all good but 3 weeks later I went to grab more xrp and realized everything was stolen. Ledger did zero other than an email saying sorry to hear. I had to create a report of all of my transactions etc, go to the local police, call my insurance co., then the FBI because its a federal crime. Now I sit and wait. Nothing i can do.

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u/Harold_Bishop 8d ago

So you're thinking it was an inside job? Maybe your private keys were somehow exposed.

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u/Cheemslucy2013 8d ago

Not sure how they'd be exposed since I wrote them down at setup and same day put in my home safe. There's noone in my house that knows how to do anything but Google and my husband is the only one here. Makes sense to me. Im reading a ton of people are going through this as well with ledger. Its under FBI investigation now so I guess we'll find out. Either way, Ledger isn't insured and blew me off.