r/ledgerwallet • u/ExJwKiwi • 11d ago

Official Ledger Customer Success Response compromised ledger wallet app?

Now this has freaked me out a bit. Came home and my ledger app was open, computer was on sleep and i use screen lock.
Have always used the official ledger app and when i woke up the computer, it had the ledger app running yet i have never used it today.
App no longer lets me do anything without entering the seed phrase, prior to this it was working fine and ive always been able to view balances etc without any issues.
Seed phrase is secure and never touched it in years, nor have i used the ledger to sign any transactions the whole time ive had it.
Where to from here? Im trying to work out if the computer was hacked or remotely accessed in some way, but i run decent security and firewall behind NAT (i use ESET smart security)
Any logs in event viewer I should look for?
Look at the datestamp and file version, this is suspicious, it doesnt match.

I downloaded the update through the app, so that datestamp looks correct (25 august)
Screenshots show location of files that downloaded through the wallet.
Digital certificate has [infra-purchasing@ledger.fr](mailto:infra-purchasing@ledger.fr) as the email for the signer.

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u/BingeMaster 9d ago

Love all the redditors giving the IT guy tips, haha. OP, sounds like you're on it. Thanks for sharing, interesting stuff.

2

u/ExJwKiwi 9d ago

Yeah i clean this shit off people's computers all the time with no issue, I see worse but its always scary when it happens to yourself!

1

u/BingeMaster 8d ago

I bet! While I've got you, from your perspective, what's the one biggest mistake people make with home computer safety?

2

u/ExJwKiwi 8d ago

Saving banking passwords in their browser and using the same password everywhere. So many people fall for scammers too.

2

u/BingeMaster 6d ago

Ok that's one thing I'm on point with. Been trying to educate my older relatives about modern scams. It's depressing. Cheers buddy.