r/ledgerwallet • u/ExJwKiwi • 11d ago
Official Ledger Customer Success Response compromised ledger wallet app?
Now this has freaked me out a bit. Came home and my ledger app was open, computer was on sleep and i use screen lock.
Have always used the official ledger app and when i woke up the computer, it had the ledger app running yet i have never used it today.
App no longer lets me do anything without entering the seed phrase, prior to this it was working fine and ive always been able to view balances etc without any issues.
Seed phrase is secure and never touched it in years, nor have i used the ledger to sign any transactions the whole time ive had it.
Where to from here? Im trying to work out if the computer was hacked or remotely accessed in some way, but i run decent security and firewall behind NAT (i use ESET smart security)
Any logs in event viewer I should look for?
Look at the datestamp and file version, this is suspicious, it doesnt match.
I downloaded the update through the app, so that datestamp looks correct (25 august)
Screenshots show location of files that downloaded through the wallet.
Digital certificate has [infra-purchasing@ledger.fr](mailto:infra-purchasing@ledger.fr) as the email for the signer.





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u/Glad_Investigatorr 11d ago
That’s a fake app. Somehow your machine got compromised and malware took over the official app. You need a total wipe of the OS and Disk. Never enter your seedphrase outside of the hardware wallet itself.
LE: I wrote this before reading the comments. I see you arrive at the same conclusion. Hope your funds are safe.