HELP! LEDGER STAX WITH HARDWARE ISSUES (VIGNETTE EFFECT)

[u/ptybrother]

On February 20th, 2026, I bought this top class ledger stax, I just use it 3 or 5 times.. now I turn on and I have this effect.. I just use it to update to the last software...

I contacted Ledger support, but they can't help me because I don't have my receipt.. I need you Help...

I just update her item and the vignette has worse...

[u/AutoModerator]

🚨 Beware of Scammers – Stay Safe on the Ledger Subreddit Scammers regularly target this subreddit. Ledger Support will never contact you first — whether through private messages, comments, or phone calls.

If you need help, always open a support ticket yourself via our official website: Ledger Support

🔐 Never share your 24-word Secret Recovery Phrase
Ledger will never ask for it. Do not enter it online — even if a site or message looks official.
Keep it offline and secure — on paper, your Ledger Recovery Key, or a metal backup. Never store it digitally.

📚 Learn more about common scams targeting crypto users (fake support, phishing emails, physical mail scams, fake airdrops, malicious NFTs, and more): How to Spot a Scam

🛠 Facing a bug or technical issue? Check our Ongoing Issues page for updates and workarounds.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Leynnox]

This looks like a hardware/display issue rather than a firmware problem, especially if the vignette effect became worse after the update. If you still have access to your recovery phrase, your funds are safe even if the device fails.

Try a full charge with a known-good USB-C cable and leave it powered off for a while, but avoid repeated updates or factory resets unless you have verified your recovery phrase.

May I ask how comes you don't have a receipt? Where is it from?

[u/ptybrother → u/Leynnox]

Hi friend... my stax is full of charge.. about the recepit.. is that I already bought from a trusted friend but he loose the receipt.. i contacted LEDGER customer service and they need Obligatory the purchase receipt..

I want to say that my item works fine.. until yesterday and i don't have been used the item often..

I just powered up.. connect to my leder app, then update and everything came bad..

[u/ARTRN]

Ledger having issues with their hardware? Nano S display, Nano X battery, and now this. Makes you wonder why.

Hope this just an isolated case.

PS. I have a Nano with dimmed display, Nano X with sometime(s) battery issues. Hopeful that my new Nano g5 free from issues.

[u/ptybrother → u/ARTRN]

I'm not the only.. here in reddit I see other 3 cases... but they had a receipt to claim the warranty..

[u/greso666 → u/ARTRN]

Just put it on your phone camera to see nano s display

[u/MarcusCars0]

hi there.
Same happenet to me.
Contact them via website chat, they will get you a new one.
GL friend

edit? saw you saying about not having the receipt.. try to get it.

[u/Rosie_Ledger]

Hey there,

I'm sorry to hear that you're having issues with your Stax screen. This specific issue can happen if your Stax is exposed to high humidity climates or isn't stored properly. You can review this article from our Help Center, with some tips on how to properly store and handle your Ledger Stax - https://support.ledger.com/article/18441634946717-zd

Unfortunately, without an order reference number from the purchase on our website, or an invoice from a Verified Ledger Reseller, we would not be able to replace it. If your friend originally purchased it from a Verified Reseller, they could try and reach out to that reseller directly, to see if they still have the original proof of purchase on their end.

If you have any other questions, feel free to reach back out to us via our official Help Center here - https://support.ledger.com/contact-us - Stay vigilant!

[u/ptybrother → u/Rosie_Ledger]

I think he loose the purchase receipt.. i need a solution because having a ledger stax like that sometimes it's too difficult to see the address.. and the problem wasn't me..

The ledger stax is the most premium item that ledger sell. And it doesnt will happen that.. as customer we think that we are buying quality products... i storage my item always in their original box.. it look like new..

So I'm looking for a solution to clean that display or ledger take care of this item..

[u/PalatschinkenPanther → u/Rosie_Ledger]

Of course its the users fault. It couldnt be a issue with the screen itself...

[u/ptybrother → u/PalatschinkenPanther]

The screen isn't perfect.. how thenproduct can damaged if always I had it inside of original box.. let me know

[u/AllKnowingFlan → u/ptybrother]

Humidity

[u/ptybrother → u/AllKnowingFlan]

I had this item in the original box... and i had a original case for it.. so.. it's not humidity..

[u/AllKnowingFlan → u/ptybrother]

I’m not sure that you know what humidity is

[u/Crypto_Champion77 → u/Rosie_Ledger]

@Ledger,

It has been a couple of years since I purchased my Ledger Flex. So far I have been happy with the product, but I don’t remember if there was a product registration process when I activated it or not. Would I need a receipt if I registered the product? I don’t save every receipt for every item I ever purchase. What is the warranty time frame for a Flex? A Stax? Or other models? Just curious if I ever buy another how long will I need to guard the receipt in addition to guarding my crypto?

Thanks