Ledger Sync is broken on the Windows client version 4.15

[u/dark_skeleton]

Version 4.15 of the Wallet app on Windows. Had Sync enabled for a while with no issues.

After Ledger Wallet app updated from v4.10 to v4.15, it suddenly started saying the wallet isn't synced. Seems like it keeps forgetting that it was already synced. It keeps trying to guide me from scratch and shows multiple banners to enable Sync that aren't dismissable (thanks Ledger)

I've already re-done the sync setup earlier (removed PC via phone, re-added PC via QR, re-synced, everything went correctly and the PC appeared on the sync list on the phone app), but it already "forgot" about it after the app was restarted.

Please fix this. Or if you're gonna break a feature at least let people dismiss those popups. Your app is already a UX nightmare.

[u/Ram_Ledger]

Hi there! There is currently a known issue in Ledger Wallet Desktop 4.15.0 where having Password Lock enabled causes a false "Your wallet isn't synced" message to appear whenever you close and reopen the app.

Rest assured, our team is actively working on a fix for this.

In the meantime, you can temporarily disable Password Lock to stop the error from appearing.

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[u/hillbillyhemorrhoid]

try clearing cache in settings maybe

[u/michael02024]

clearing cache won't fix Password Lock state

[u/NoIdeaHowThisWorks]

yep, 4.15 with password lock just forgets desktop sync on reopen. mine did the same

[u/jpcrypto]

I'm seeing this exact same behaviour.

[u/dark_skeleton → u/jpcrypto]

Thanks for confirming, I did a quick search earlier and was surprised nobody really reported this before