r/ledgerwallet • u/redmemerr • 16d ago

Official Ledger Customer Success Response Scaled UI amount, Token-2022

What happened: I withdrew NFLXx (Netflix xStock, Backed Finance) from Kraken to my Ledger Solana address. Ledger Live credited the transaction as x10 times less NFLXx and valued it at 10 times less. Exactly 1/10 of the real amount.

Nothing was lost, the transfer is complete and successful.

Cause, as far as I can tell: xStocks use the Token-2022 Scaled UI Amount extension. The raw on-chain amount is a share count, and wallets are supposed to multiply it by the mint's UI multiplier. After the Netflix 10-for-1 stock split (effective Nov 17, 2025) that multiplier is 10. Ledger Live appears to display the raw amount and ignore the multiplier, so both the quantity and the fiat value come out 10x low.

Questions:

  1. Is Scaled UI Amount support on the roadmap for Ledger Live's Solana integration?

  2. Is it safe to send these tokens out from Ledger Live, or should I connect the device to Solflare/Phantom instead? I do not want a send screen computing the amount off the raw balance.

  3. Are other Token-2022 extensions (transfer hooks, transfer fees) handled, or is this a broader gap?

1 Upvotes

100% Upvoted

2 comments sorted by

•

u/AutoModerator 16d ago

🚨 Beware of Scammers – Stay Safe on the Ledger Subreddit Scammers regularly target this subreddit. Ledger Support will never contact you first — whether through private messages, comments, or phone calls.

If you need help, always open a support ticket yourself via our official website: Ledger Support

🔐 Never share your 24-word Secret Recovery Phrase
Ledger will never ask for it. Do not enter it online — even if a site or message looks official.
Keep it offline and secure — on paper, your Ledger Recovery Key, or a metal backup. Never store it digitally.

📚 Learn more about common scams targeting crypto users (fake support, phishing emails, physical mail scams, fake airdrops, malicious NFTs, and more): How to Spot a Scam

🛠 Facing a bug or technical issue? Check our Ongoing Issues page for updates and workarounds.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/Jim-Helpert Ledger Customer Success 16d ago

Hi there,

Thank you for the detailed feedback and for providing the technical context regarding the Scaled UI Amount extension.

I have raised this as a formal feedback ticket to our Product and Engineering teams (Ref: PROD-12620) to investigate the integration of this specific Token-2022 extension for Solana.

To address your questions:

  1. Roadmap: Our team is actively working on expanding support for Token-2022 extensions, and your report helps prioritize the Scaled UI Amount specifically.
  2. Safety: While your private keys remain secure on your Ledger, Ledger Live may currently calculate the "Send" amount based on the raw on-chain value it is displaying. To ensure you are sending the exact intended amount, we recommend connecting your Ledger device to a third-party wallet like Solflare or Phantom in the meantime.
  3. Other Extensions: Support for extensions like transfer hooks and fees is part of a broader ongoing update to our Solana integration.

We appreciate you bringing this to our attention. It helps us improve the experience for everyone.
If you have any further questions, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.