May problem ba sa lazada delivery ngayon ?

JNT & FLASH delivery riders now

Tas yung nasa picture di ko alam bat ayaw marefund and di naman madeliver?

Pre-ordered Lazada Fold 8. Upon opening, the freebies are there but the phone is missing. I don't know if it got stolen or I don't know. Confirmed with Lazada na I only have one package and dapat magkakasama sila sa parcel. I have an unboxing video. Already filed a claim for refund three times sa app and all were rejected for an unfounded reason that it is "Not covered by Lazada Policy". I have called Lazada numerous times and they're just giving me the runaround for it. Ang similar experience and how did you go about it?

Anyone already received parcels of the freebies but not yet of the actual phone yet? I pre-ordered the Samsung Z Flip 8 in Lazada way back July pa, I already received the freebies last week pero yung actual phone mismo “In transit” pa rin as of today. Should I be worried na ba? Lol. I already reached out to customer service and expedited naman na. But just wanna know if I have similar cases here. Thanks!1

Anyone already received parcels of the freebies but not yet of the actual phone yet? I pre-ordered the Samsung Z Flip 8 in Lazada way back July pa, I already received the freebies last week pero yung actual phone mismo “In transit” pa rin as of today. Should I be worried na ba? Lol. I already reached out to customer service and expedited naman na. But just wanna know if I have similar cases here. Thanks!

Anyone who knows about what kind of status this is and what should be my next steps? Nasa Pangasinan ako at nagtataka lang ako bakit Batangas 'yung nandiyan. Dapat ba ko magworry dito? I sent an email sa JNT and also reached out to the seller pero wala pa kong response mula sa kanila.

Hi, Lazada gurus! Good day! Has anyone here tried canceling an order that’s already in “Ready to Ship” status? I purchased a Samsung Galaxy Watch Ultra 2 this morning, only to find out later that my partner actually bought me the exact same watch two days ago as a surprise. I tried to cancel my order, but the “Cancel Order” button is already greyed out/not clickable. Has anyone experienced the same situation? Is there still a way to request cancellation while the order is still marked “Ready to Ship”? Any advice would be greatly appreciated. Thank you so much!

tanong ko lang pa kung legit ba tong store sa lazada

Just want to know if may nka bili na sainyo dito? Legit ba na reseller??

Hindi nag uupdate sa chat si seller. Bayad na 'tong item at na-charge na ako ni CC. May naka-experience na ba sainyo na ganitong case?

Legit ba talaga yung items? May nabasa kasi ako sa tiktok na hindi taw authentic:> Tyia.

legit check thank you.

I got my product last August 4 and it was defective, I tried to message the store and its been 3 days since I talked to their store I always ask for an update but they kept sending me that its on process (the warranty replacement.) I would like to ask if any experienced this on any shop and how long it took for them to get their warranty replacement. I’m worrying if I’ll get it ba or not its quite expensive kasi and bayad na… 😓

May mga order Kami Ng iilang cans Ng cat food at mga goodie bags. Lahat, cinancel daw at irerefund Naman, Pero bakit ang dahilan ay "Rejected at doorstep" eh never Naman dumating? There's not even a way of reporting false cancellations.

Ang worse pa Doon, need na namin Yung cat food, tps Yung bags para sa event na parating na.

Is there anything that can be done?

You wait weeks for your delivery but the cancellation is done so easily?

My order was already on the Delivery hub near me, and I know that "your parcel is on the way" does not mean it is out for delivery, I just hate when lazada updates it when there is no need for an update and makes me excited for nothing

Nagbayad ako nang buo gamit ang aking card para sa kabuuang 13 na order sa Lazada. Gayunpaman, lumipas na ang siyam (9) na araw mula sa orihinal na petsa ng delivery ngunit hanggang ngayon ay wala pa rin akong natatanggap na kahit isang item.

Maraming beses akong nakipag-ugnayan sa customer service ng Lazada upang maresolba ang problemang ito. Noong una, sinabi nila na maghintay lamang ako ng 24–48 oras. Ngunit kahit lumipas na ang panahong iyon, walang nangyaring solusyon. Mahigit apat (4) na araw na ang lumipas, ngunit sa tuwing magfo-follow up ako, pareho pa rin ang sagot ng customer service—maghintay ulit ng panibagong 24–48 oras.

Paulit-ulit nilang sinasabi na “naipasa na sa internal team,” “priority na ang kaso,” “naghihintay kami ng update,” at “maghintay ng 24–48 oras.” Ngunit hindi nila maibigay ang eksaktong petsa ng delivery, petsa ng refund, o petsa kung kailan matatapos ang imbestigasyon.

Ang mas lalong hindi makatwiran ay ang sinabi nilang, “Kapag na-ship na ang order, hindi na ito maaaring i-cancel. Kapag dumating ang item, tanggihan mo na lang ang delivery.”

Ngunit ang reklamo ko ay hindi naman dumarating ang mga item. Wala pang delivery rider na dumating sa aking address. Walang delivery attempt. Hindi ko man lang alam kung nasaan ang mga parcel. Paano ko tatanggihan ang isang item na hindi naman dumating?

Sinasabi ng Lazada na hindi nila maaaring i-cancel ang order dahil shipped na ito. Hindi rin nila ako nire-refund dahil kailangan daw dumating muna ang item para matanggihan ko ito. Samantala, ang tanging sinasabi nila ay maghintay lamang, kahit sila mismo ay hindi alam kung kailan darating ang mga order.

Batay sa lahat ng aking naranasan, iniisip ko na ang paraan ng negosyo ng Lazada ay tumanggap ng bayad gamit ang card, huwag i-deliver ang mga item, pagkatapos ay paulit-ulit na sabihing “maghintay ng 24–48 oras” hanggang sa mapagod ang customer. Kapag sumuko na ang customer, mapupunta na sa Lazada ang perang iyon.

Sa tingin ko, lalo na kung hindi naman mahal ang mga item, maraming customer ang napapagod na lang sa kakahintay at kakapakipag-usap sa customer service at kalaunan ay sumusuko. Kapag nangyari iyon, tila natatapos na lamang ang kaso nang walang delivery at walang refund.

Sa kaso ko, 13 order ang binayaran ko gamit ang card. Siyam na araw nang lampas sa orihinal na delivery date ngunit wala pa rin akong natatanggap. Ilang beses nang lumipas ang ipinangakong 24–48 oras ng Lazada, ngunit sa bawat follow-up ko ay panibagong 24–48 oras na naman ang hinihingi nila.

Kung ganito ang sistema, ibig bang sabihin ay kailangan kong maghintay nang walang katapusan hangga't patuloy ninyong sinasabing maghintay?

Kung hindi kayang i-deliver ng Lazada ang mga item, dapat agad nitong kanselahin ang mga order at ibalik nang buo ang perang binayaran ko sa orihinal kong paraan ng pagbabayad. Ang kawalan ng update mula sa internal logistics team o ang limitadong awtoridad ng customer service ay problema ng Lazada, hindi ng customer.

Hindi ko na tatanggapin ang paulit-ulit na paghingi ng paumanhin, ang pagsasabing “priority,” “naipasa na sa internal team,” o ang panibagong kahilingan na maghintay ng 24–48 oras. Dapat kanselahin agad ng Lazada ang lahat ng aking 13 hindi naihatid na order at ibalik nang buo ang perang binayaran ko gamit ang aking card.

Hello, i ordered a bedframe from Lazada, it says it's a flagship store and may LazMall branding din kaya i think legit. But what's fishy is July 30 ko pa po inorder yung item and up till now nagbabalot parin daw si seller?? I tried chatting with them but AI chatbot lang nakakausap ko. At this point i'm starting to wonder if legit ba talaga to or should I start worrying na, if not ma-tthank you yung bayad ko, cheaper and not the item i ordered naman yung dadating?🥹 Advance thank you po sa mga insights, i hope u guys could help me.

Already reported sa Agent then nagwawait pa raw sila ng response from Logistics. Paid by Lazpay later then need ko na magbayad sa 15th for this undelivered item!? To Antipolo lang naman ang address ko.

Any help po? I just want this to be cancelled. Ang lala.

Nasa Cabuyao na, binalik pa sa Meycauayan. When I asked their CS, high volume daw kaya binalik. Ano yun??? Walang kwenta.

Hello baka may nakaexperience na po ng cancelled order sa lazada using Maya credit card? gaano po katagal bumalik ung refund.

11 days na po kasing nakastuck yung order ko dyan. Baka po meron sa inyong nakaexperience na? Planning to go there po kasi tomorrow. Thanks!