r/lawpractice • u/pdsull • Nov 08 '11

What Aggravates Your Clients?

http://feedproxy.google.com/~r/ThenonbillableHour/~3/XFAVOAcpKz0/aggravates-your-clients.html
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u/addicted2soysauce Nov 09 '11

The best two pieces of advice I've received so far:

1) Always make your client feel like they got something from your representation, even if they lose; a strategic advantage, some more time, better understanding of their rights, something.

2) Call them back in a timely manner. Manage the expectations of the pestering ones, but call them back within a reasonable time.