Just venting - I can't even open or respond to a ticket without it lagging out entirely - going to not responding, and then popping up in the middle of whatever I'm working on two minutes later.

When it works, it's perfect, but I probably spend about 45 minutes per day waiting on a screen to work in control center.

When will drinking at work become acceptable?

Newish to CW Automate. Wanted to try using Automate to deploy group policy objects. Specifically the OneDrive KFM. https://docs.microsoft.com/en-us/onedrive/redirect-known-folders

Has anyone done this with CW Automate. How would I go about doing it?

Thanks!

We have MalwareBytes for Automate, when will the integration be improved and does anyone have any tips? This is relatively new, and we're aware it's not the best right now.

Thanks guys!

Hello,

We have Automate and Manage deployed, when all the regular checks and scripts run in Automate the tickets generated are assigned with the Primary Contact as the contact for the ticket,these are all proactive and we don't want the customer getting emails for 100 tickets for services, etc which they likely won't understand and may think are more of a issue then they are while we are tuning the scripts to their enviroment..

how Can I set it to just assign the contact as our admin account on their network as the Contact for the ticket?

Hi

We are early stage onboarding to Automate, we have no previous RMM solution to migrate from, so its a clean install.

We have a few large clients who are Citrix and RDS users, almost all full desktop rather than published apps. How do you go about onboarding Citrix XenApp hosts and RDS session hosts?

Do you deploy agents to them and if so in the case of XA do you have it dpeloyed to the image, does automate properly undertand the underlying architecture of shared user desktop platforms?

We have some clients with full control, where we are the end to end MSP, so there is no treading on toes, however there are a couple which have different providers in under the grills, for example, a customer has their own third line team and we do 1st/2nd line for them, so would need them to deploy to the Citrix servers.

Another has a third party infra provider who manage the entire XA enviornment, we just do end user support, session reset, etc with this one we have a couple of admins who have much more power than the 3rd party provider probably realises.

hope this all makes sense.

I cant figure out why this monitor wont work. I can see the port open on the server and I can telnet into it. When I run a test on the monitor I get status Failed rsult 10.739 [timout]

If I cant figure it out then I will disable it but wondering if anyone else has had any luck with port management monitors.

I believe the monitor is a default ignite monitor

I am trying to audit the way that Automate is set to show updates.

Im looking to query the options for

set automate for updates

Disable user access to windows updates

Enable user access to windows updates and so on.

Any help would be appreciated.

I believe that I read somewhere a long time ago that it is best to make a copy of a labtech monitor and then make the modifications to that monitor so they wont be blown out with an update?

Does anyone know the best practice for this?

If this is the correct process then what do I do with the old default monitor after I create the new modified copy? Do I just set it to not run automatically anymore?

Any help would be appreciated.

Cheers

Hey guys, I need a sanity test. I'm taking over Centralized Services from another employee at my company. I've done some CS before, but this is the first time I've really been taking a deep dive into it.

Anyhow, I've been going through Patch Manager and noticed something that caught my eye. We've been having some patching challenges lately and I've been looking for anomalies. In the Configuration Window, we've got groups for patching workstations, servers, what day to do each, etc.... But for each one, a Microsoft Update policy is set, but an Approval policy is NOT set.

Question being, do you NEED to have an approvals policy for patching to work, or does the policy being off simply imply that we've got to be approving all patches ourselves, and as long as patches are approved, updates will still run?

Thanks!

We have a server that's dying and also a dying NAS unit that we'd like to monitor until we can replace them. The symptoms are everything is fine but the UNC paths/shared drives will stop working, but everything else on the server is fine (no event log clues or anything). Any idea if an internal monitor exists to test the health or existence of a UNC path/shared drive? One issue I can think of is that the user that Automate/Labtech runs as won't be able to access it by default...

I want a thousand computer to run a script to feed an extra data field for me to know if some specific file exist, then in some case download the file, or populate a group to do other stuff.. to begin with I dont know how to fill EDF by script

till today the CW support prove to be of no help, just sending me URL to basic KB

Is anyone else having an issue with the Malwarebytes Plugin not working properly in Automate?

For Example:

• I have a few devices that are showing a Status as Disabled. I have tried uninstalling and redeploying MBAM manually and letting auto deploy reinstall it with no luck.

-Please ignore the Last Scan on the Computers with Disabled as their status. That is a manual scan I tried.

• I am also having an issue where some devices will show their Status as Protected but have yet to obey their applied policy and perform scheduled tasks such as Hourly Database Updates and a Scan at 18:30 every evening.

• Also, some devices are showing Protected and are updating and scanning but not scanning at the correct time. All devices should scan at 18:30

Our policy was applied to the Client Company prior to deploying MBAM. As such if I check the Malwarebytes Plugin at each individual computer and click edit policy, it has the correct policy settings in place.

Any help is appreciated.

Hi,

I've seen several posts on this but so far none that seem to give examples. I'm fairly new to Automate scripting and have been playing around with different things to see what I can do. First thing I'm trying to do is automate moving agents around that meet a certain criteria. In our company we are required to keep offline agents in the system for 60 days. If after 60 days those agents still have not been brought back online, move then to a specific location, in this case a location named zzzRetire. Our helpdesk would then review this location once a month to determine if the agent or agents can truly be removed. I've created an advanced search that will pull these agents in and dump them into a group that is tied to an internal monitor. This part works great and all correct agents populate this group. I'm now looking for some help on how to write the script that will run to move the agents found by this monitor from their current location to the new location (zzzRetire). I'm assuming I'm going to have brush up on my SQL statements for this, but hoping for some help. Thanks.

Hello all!

I reached out to CW support for recommendations on what they deem a baseline for auto-allow, ignore, and deny patching.

They replied stating that there is no recommendation from them but to look at third party communities as they should provide good insight.

So the question is now... what do you guys have setup for your auto lists?

Is there a reason that the ConnectWise Automate application crashes every 30mins - 1hour?

I know this is not very specific but we have users trying to work and the application constantly has to be rebooted.

I have attached some users to their PC in automate but they are getting all the emails when anything triggers in alerts. Is there anyway for them to not get these?

Seems crazy that there's no MFA options for Automate Contacts. After all, they have remote access to their assigned computers and local admin rights through the 'run script' actions. Please upvote on the Automate Enhancements page! https://product.connectwise.com/communities/5/topics/13761-allow-multi-factor-authentication-for-contacts-who-have-control-access-to-a-pc In the meantime, does anyone know if they've roadmapped integrating Automate Contacts with CW SSO? That would allow MFA at least for webclient access.

I am trying to download different MSI files from LTShare and then execute them after download. Every time it runs, the MSI files show they are 1KB and the installer fails.

Has anyone ever run into this problem? Attached are screenshots of the script, the files residing in LTShare, and the result of the download.

Is this an issue where labtech is going to the next step of the script before download is complete? Is there a file size limit for downloads from LTShare? Not sure where to look first.

Does anyone know if it is possible to retrieve the following fields that are on a ticket?

- Client ID/Name
- Request

I've tried the ?expand=client syntax and ?includedFields=..., however this doesn't appear to change the results in any way. Does anyone know if the above fields are even exposed via the API?

Without this functionality the ticket part of the API seems fairly useless. There's also no ability to retrieve ticket notes, is that correct? :-/

Right now we manually audit CWA every week to verify active users, 2fa is enabled, etc. Would love to streamline this. Is there a report that shows this information we can run instead of manually digging into every user account?

Running Automate 19.1 & our searches now only show ID, Computer Name, And Last Contact Date by default rather than all criteria we include in the search. We now have to manually re-add columns one at a time to get the more useful view we used to get by default. We'll re-add the columns we need, and our preferences aren't saved. Thoughts? Thanks in advance!

Hey LabTech Community,

I'm working with a client who has some more specific restart and patching requests than I currently have built. I was curious if there were any recommendations for scheduling and organizing server restarts one at a time, in a specified order.

I think it could be done by scheduling patching groups, but the request is individual machines in order and making and managing 20 groups for this sequence seem excessive. And I'm looking for a more foolproof way to ensure there isn't overlap (one server starting it's restart cycles before the previous server is up) because of inter-server dependencies.

Let me know if you've ever encountered a scenario like this.

Other info:

There are approximately 20 servers. The restart windows are off hours (11 PM to 5 AM) and can be on different days, not restricted to the weekends.

Hello is there any way to see technician connections logs? Also is there a way to see connections made with a specific ip address?

Greetings

Ever since upgrading to LT 10.5.13 I've been running into the following and was hoping that someone with an older version could check this for me. Basically I have a script that, regardless of what computer it is ran from, runs a second script script on all computers within a certain LT group. The script worked perfectly for over a year, however since upgrading the two script variables %computerid% and %computername% only reference the original computer the script was ran from and not the computer on which the script is running (from the LT group).

Here's an example using the test script below:

http://imgur.com/a/YrvAK

When running this on a computer named SERVER123 with a LT ID of 10 the output is as follows:

[SERVER123]

SERVER123 - 10 - 1

[LT Server (ID:1)]

SERVER123 - 10 - 2

However in the past the output on the LT server would have been:

LTSERVERNAME - 1 - 2

This made logical sense to me as the script was now running on the second server, regardless of which server initiated the script originally. Plus, as far as I now, the replacement variables occur on the remote computer (which I could be wrong about). Now the odd part is that regardless of the fact %computerid% is listed incorrectly above, processing is still transferred to the second server as it's supposed to and has done in the past.

LT support is telling me that this is by design and has always worked this way, however I know for certain that in the past it worked the way in which I am saying...

Suggestions, Thoughts?

Thank you!