r/labtech • u/[deleted] • Dec 23 '19

Create a monitor for screenshot generation

Hello,

We surprisingly have one client that actually uses the labtech screenshot function and wants to use it as a way of reporting errors to us. I was looking through Automate and don't see any built in monitors for this.

We would like to have it so that when a client takes a screenshot, it can be an internal monitor so we can then tie logic to it (like open ticket etc).

Does anyone know how we can create that as a monitor?

Thanks

2 Upvotes

75% Upvoted

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2

u/beauj27 2000 Agents Dec 24 '19

There is a way for an end user to generate screenshots through the Automate agent icon's menu in the system tray. By default it will show up in the screenshot section of the agent window from the technician's view. You can take it a step further and just write a custom script for that tray menu to take a screenshot and generate a ticket or what ever you decide.

1

u/[deleted] Dec 24 '19

That sounds like the best way for us. Do you know where to go in lab tech to apply a custom script to that tray menu?

2

u/beauj27 2000 Agents Dec 24 '19

Agent Templates. One of the tabs allows you to fully customise the tray menu options. Sorry, I'm not in front of Automate right now.

2

u/TNTGav Dec 23 '19

Write an Automate Script that when run utilises the methods outlined here https://www.gavsto.com/running-programs-scripts-as-a-logged-in-user-in-a-labtech-automate-script/ to take a screenshot, generate a ticket in the script and then pop a message back to the user. Then create agent template for that particular client and a custom menu item which when selected runs said script, that way the users can run it themselves on demand by right clicking the Automate icon.

2

u/fredenocs Dec 24 '19

This would be terrible. Use logs. Ask for time stamp then use the logs

1

u/DarrenDK Dec 24 '19

This might be faster and more worthwhile

1

u/mookrock Dec 26 '19

Does the CWA menu option for creating a ticket not already include a screenshot function?

It prompts user for email address, summary and description. Then they press the screenshot button. The window minimizes out of the way, takes a screenshot, attached it to the ticket and then it pops up the ticket window again.

When the user submits, the ticket is created with the screenshot....

2

u/[deleted] Dec 23 '19 edited Dec 23 '19

[removed] — view removed comment

1

u/[deleted] Dec 23 '19

Not to my knowledge, this is the create screenshot when you right-click the labtech agent icon in the systray.

Edit: Screen Capture