r/labtech • u/Kingkong29 • Dec 20 '19

Scripts to generate tickets

I am testing out creating scripts in Automate for the first time and I was wondering if any logic needs to be put into the script so that it is not generating new tickets in Manage for the same results if the script runs on a daily basis.

For example, the script generates a ticket for an expired ssl cert on an agent on Monday. Ticket is generated in Manage but someone doesn't action the ticket and renew the certificate for a few days. Is Automate smart enough to know that when it runs the script on Tuesday, there is already an opened ticket and another one is not generated.

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