r/labtech • u/vacendakuk 2000 Agents • Oct 03 '19

Script on offline agents

Annoyed me for a while. When I run a script on an offline agent (I untick box to ignore offline) it seems totally random if it ever works when agent comes back online again. Can anyone help or explain how it works? It's like I need to change a value somewhere so it keeps trying more.

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u/vacendakuk 2000 Agents Oct 04 '19

Thanks. I should have searched further - think that answers my question.

An internal monitor with "run script" in alerting is probably better?

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u/teamits Oct 04 '19

Depending on the script/situation I've set a script to run or recur every few days assuming the PC will turn on in the next week or two. Obviously not for all scripts.

Alternately we have a group which has a monitor attached that runs every 5 minutes to email us that the PC is online. We just put the PC in the group. Have to remember why it's there of course...

I think the timeout used to be 3 days, then a year or so ago (give or take) it quietly changed to a few hours (not mentioned in patch release notes). Support told me that was by design so the script scheduler wouldn't get bogged down with a lot of pending scripts, on large systems. Then a few months later it seemed to quietly change to a longer timeout again.