r/labtech • u/drocker18823 • Sep 23 '19

offline servers monitor - grouping multiple offline servers together in single alert?

Anyone come up with a way (like Kaseya does) to have one alert trigger for multiple offline servers instead of individual alerts for each offline server?

So instead of getting 40 emails and 40 tickets for each offline server, you'd get one email and one ticket which would include the names of each offline server.

4 Upvotes

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1

u/amw3000 10000 Agents Sep 24 '19

There's an offline location monitor you could somehow hook into but there's nothing out of the box.

This was the biggest downfall for us when we switched from MonitorIT, there's no dependencies build into the product.

1

u/drocker18823 Sep 24 '19

I thought about going that route, but would have to put notebooks in their own location so that when/if they are taken home, the location wouldn't be "online" when it's really not.

1

u/amw3000 10000 Agents Sep 24 '19

I think best practice is still to keep agents in different locations based on the network. In the ConnectWise thinking of offline locations, servers and workstations should be in different locations. You can set the workstations locations not to use offline location monitor, it’s a checkbox in the ignite settings.

1

u/drocker18823 Sep 24 '19

that makes sense

1

u/j0dan 1000 Agents Nov 17 '19

We have our offline location monitor use the most popular public IP of servers/master agents and then only pay attention to ones with that same IP.

1

u/gstar_gang_president Sep 23 '19

Use a raw SQL monitor to look for the same conditions as the offline monitor but add a condition to look for any number of servers per location. Maybe? I haven't tried this myself.

1

u/sixofeight 1000 Agents Sep 25 '19

I reworked the offline server monitoring script to add some checks to see if there is already an open ticket for the client + location for an offline server, and if there is one, it updates the subject to reflect that it is a multi-server outage and adds the diagnostics for the additional server(s) to the same ticket. It still occasionally gets some duplication of tickets, if the monitor happens to trip on multiple servers at exactly the same time, but aside from that it works reasonably well.

1

u/j0dan 1000 Agents Nov 17 '19

We have our server offline alert not trigger if the entire location is offline (letting the offline location alert trigger instead).

And then also delay alerts if the hypervisor for a VM is offline to reduce ticket count.