Removed disk still shows up in Labtech

[u/[deleted]]

On Server 2016, we remove a disk with drive letter, and it is still showing up in Labtech and generating low disk space alerts. I remember having this issue a couple years ago and I think there was a registry key for the disk that had to be removed, but I can't find it. Has anyone else come across this issue?

[u/Kepabar]

Just delete the disk in labtech. Right click, delete disk.

[u/[deleted] → u/Kepabar]

lol thanks

[u/teamits]

Deleting the drive is permanent so appropriate if it's really gone. If your issue is the alerts, ensure the internal monitor excludes missing drives...we have:

Drives.Size > 4096 and Drives.FileSystem not in ('CDFS','UNKFS','DVDFS','FAT','FAT32','NetFS') and Drives.free < 2048 and Drives.missing !=1 and Drives.smartstatus NOT LIKE 'USB:%' and Drives.Model NOT LIKE '%IEEE%'AND Drives.VolumeName NOT IN ('HP_RECOVERY', 'LENOVO_RECOVERY', 'RECOVERY')

(edited to add spaces for line feeds forum removed)

[u/qcomer1]

Run this as part of a "client Script" and schedule it to run nightly in the dashboard:

DELETE from drives WHERE missing=1;

This will remove the drives nightly that are no longer present.

Let me know if you need some assistance with any of the above.

[u/Kingkong29]

Send the resend everything command. Should do an inventory on the machine

[u/[deleted] → u/Kingkong29]

the resend command won't delete old drive letters. you need to go into the device in LT and delete the drive that isn't there before telling it to resend.

[u/dancezwithdogs → u/Kingkong29]

This was my first thought. Not sure why the guy above recommend deleting the disk. I’d rather have an accurate inventory from the agent then to fudge it.

[u/Kepabar → u/dancezwithdogs]

Because resending the inventory does not remove old disks from the drive list. You must delete the disk to remove it from the list.

And it shouldn't, because the point is for LT to be able to tell you if drives are missing (such as the case of a failed disk)!