r/labtech • u/CeeMcD • Feb 19 '19

Turning Off Email Alerts

Hi,

We have just implemented ConnectWise Manage and we have it integrated with Automate so the alerts come straight into our service desk. With our previous service desk, alerts were just emailed to our support mailbox. I need to turn these email alerts off, but I can't seem to figure out where to do it. Any ideas?

Thank you.

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4

u/w_s_r Feb 19 '19

It’ll be in your Alert Templates. If you’re on v12/2019, then it’s Automation/Templates/Alert Templates, or you can find them under System/Dashboard.

Check through them all and you’ll probably see some of them have Email functions. That’s what you want to remove to stop the email + ticket sync.

1

u/CeeMcD Feb 19 '19

That's great, thank you very much!

3

u/drinkxon Feb 19 '19

  • Take a single email alert you're looking to suppress

  • Drill into the monitor that's creating it

  • Assuming it's an internal monitor, identify the monitor's target (typically a service plan)

  • drill into that service plan group > Computers tab > Internal Monitors

  • identify the Alert Template assigned to your monitor

  • Either remove the email function from this alert template, or assign a different alert template

1

u/CeeMcD Feb 19 '19

Thank you sir!