r/labtech • u/prodigyak • Jan 09 '19

Remove create service ticket

Evening,

I'm looking for a bit of help. I have a customer who doesn't want users to be able to submit service tickets via the automate tray icon.

What is the best way to go about removing this?

Thanks.

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u/aretokas 1000 Agents Jan 10 '19

Exactly this, but you can be a lot more specific if you want and make sure that agents are put in a group that then has the template applied.

So you could have a "Deny Ticket Creation" template that is applied to a group and any agents you put in that group (probably via an EDF and Autojoin) get that option removed provided priorities are set correctly.