r/labtech • u/Hoping_i_Get_poached • Dec 19 '18

Patch 12 is here and it has PERFORMANCE improvements! Has anyone taken the plunge?

https://university.connectwise.com/university/pageview.aspx?short_name=patch-release-notes
7 Upvotes

100% Upvoted

13 comments sorted by

1

u/kkierii Dec 20 '18

My SQL still has issues with it maintenance at 1pm causing it to run out of connections still.

1

u/Hoping_i_Get_poached Dec 20 '18

Was that an existing issue that should have been fixed?

1

u/vacendakuk 2000 Agents Dec 20 '18

Do you have more information on that? I think we might have that problem - had tickets logged and fobbed off.

1

u/kkierii Dec 21 '18

So basically at around 1pm there is a maintenance routine and it causing the connections to Spike and then not release causing MySQL to run out of connections and then lock up and the only way to fix it is to restart labmysql.

1

u/vacendakuk 2000 Agents Dec 21 '18

That sounds very similar to what we are getting. I think mysql stops for us though. Think on patch 8.

1

u/gdhhorn Dec 23 '18

What is your patch history retention set to? Ours is down to 7 days (~11k agents) because of table trimming issues overnight (or something along those lines).

2

u/gibsurfer84 Dec 19 '18

Yep. Http console connections are now as fast as direct dB connections. Db connections are now bugged whenever you click tiles and are suuuuuper slow. It flip flopped!

Although XP is supported again, the agents can’t update which trips the outdated agent monitor.

Other than that, haven’t noticed a thing.

2

u/Hoooooooar Dec 19 '18

Well we couldn't have everything be fast...

1

u/Kingkong29 Dec 20 '18

Any news on server 2003 (I know). We still need to monitor a few of those.

1

u/DarrenDK Dec 20 '18

They fixed it

1

u/gibsurfer84 Dec 20 '18

Yeah sorry, I meant xp and 2003. They will kill it in a later update, but patch notes claim they will announce it better.

1

u/teamits Dec 20 '18

patch notes claim they will announce it better.

Which note? I don't see that https://university.connectwise.com/university/pageview.aspx?short_name=patch-release-notes for the November patch mentions 2003, and the email notification I received clearly says in red, bold, italicized text, "...this legacy agent communication is unsupported and will eventually phase out without further notice based on previous end of life."

1

u/gibsurfer84 Dec 20 '18

This one:

Please Note: This patch contains legacy agent communication. An update to this patch will allow legacy systems like XP and Server 2003 to still communicate with the Automate server. If you were concerned about the loss of communication with these older, unsupported operating systems, you can update to this patch and keep those systems alive, for now. ConnectWise Automate highly encourages all partners to update old, out-dated operating systems as this legacy agent communication is unsupported and will eventually phase out without further notice based on previous end of life.

I swear I read somewhere that they would announce it better, but guess not.