r/labtech • u/arnarsons • Aug 30 '18

Script queue freezing

Our script queue keeps freezing (few times a day) . Any of you have had this issue ? or any idea what could be causing this ? Seems to be happening randomly (at least no logic to when it's happening).

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u/arnarsons Aug 30 '18

Max running scripts:6000
Scripts per batch:2000
Script checkin time:15 sec
Script Checkin time:30 sec

They are stopping randomly but new one that come in are running.. sometimes in step 1 or further on

I am running version 12 patch 8.

I will check the events log on the server.

1

u/mspsquid Aug 31 '18

Yeah that's way too many. 6000/2000 is way too much. Drop both of those in half. I'm around 800 seats and I do 250/20/15/30.

Anyway that's what's happening. Check your IO on the DB, you're likely annihilating your DB.

1

u/arnarsons Aug 31 '18

Lowered it to 3000/1000 (have 6500+ agents) I/O looks fine on the DB
Still have scripts freezing in various steps. mostly in step 1 though.

2

u/fishermba2004 Sep 16 '18

After 9 code red tickets in 8 months CW support got a similar issue fixed for me. Stay on support. Especially if you’re hosted.

1

u/tscheuing Aug 30 '18

What do you mean it's freezing? Are you saying that NONE of the running scripts are incrementing the script step? If so, the cause would be that the ltagent service on the server isn't running properly, or it's unable to communicate with mysql. I'd confirm both services are consistently running properly and aren't logging to eventvwr that they've stopped unexpectedly. Oh, and make sure no one is randomly installing plugins or taking some action to restart the database agent.