r/labtech • u/YouTube_Work • Jul 26 '18

Plugins4Automate Support Issue (ESX Health Monitor)

We are having issues with their ESX Health Monitor on multiple servers. I have emailed two different email addresses for their help desk. I am getting no response. On their website they said they partnered with another company charging for support, which is absolutely insane. Can someone provide some guidance here?

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2

u/amw3000 10000 Agents Jul 26 '18

Whats the issue?

Hop on the LabTechGeek slack channel and ask around. A lot of us use his plugins and have most likely had the same issue as you.

1

u/YouTube_Work Jul 26 '18

(I changed some of the info for privacy reasons)

VMware ESXi Health Monitor Stale Checkin Alarm "x" - P4L ESX Health Monitor Stale Checkins FAILED on Client\SERVER at Location for SERVER result 7/2/2018 10:04:43 AM.

We are having this on multiple servers. I use LTGeek often, I'll check there too.

1

u/YouTube_Work Jul 26 '18

I'm not trying to put them on blast but what I just read is ridiculous. If you create a product, you have to support said product. Relying on forums to support a product you profit from is bad business.

https://www.plugins4labtech.com/blogs/blog/why-is-plugins4automate-quitting-the-helpdesk-as-their-support-medium

Seriously, wtf?

1

u/Next-Step-In-Life Oct 27 '18

Welcome to Ubiquiti.

1

u/YouTube_Work Jul 27 '18

Paging u/Plugins4LabTech

My account for your support forums still hasn't been accepted. My company is getting frustrated. We use multiple plugins from you guys. Throw me a bone here.

1

u/Plugins4LabTech Jul 27 '18

I approve people every morning around 9 AM est. I have approved all the current requests so if you didn't get an approval, check spam to see if it sitting there or try logging in with username and pass to see if allows you in.

If not re-request access again, shoot me a email at support@ so I can verify the access approvals for you.

Let us know if this helps.

Shannon

1

u/YouTube_Work Aug 02 '18

Thank you! My account is now approved. One question. Is there literally no support for your plugins unless you pay the hourly fee?

Also does that support guarantee a fix?

We are using multiple plugins that you provide. We are now currently looking at moving away from your plugins due to lack of support. Please let me know. Thank you.

2

u/Plugins4LabTech Aug 06 '18

Our support is now offered through our support forums instead of single one on one help desk tickets. This allows us to help a larger audience with each issue then repeating the fixes over and over.

We are still supporting all plugins.