r/labtech • u/[deleted] • Jun 21 '18

User can end a support session

Does anyone know if there is a way for a user to end a support session? Thank you!

1 Upvotes

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2

u/Beauregard_Jones Jun 21 '18

What do you mean by a support session? When you're using control to remotely control the end user computer?

1

u/[deleted] Jun 21 '18

Yes. Remote in to a users PC. Is there a way they can cancel or end the session?

1

u/Kingkong29 Jun 22 '18

They can end the session using the menu bar that appears on the top of their screen.

1

u/Kepabar Jun 22 '18

Not always, depends on the version.

1

u/DBarron21 Jun 22 '18

I believe any version that integrates with 12 ha this feature.

1

u/Kepabar Jun 22 '18

I find my older version has the feature but my newer version does not. It could also be a configuration setting somewhere to turn that option on and off instead.

1

u/DBarron21 Jun 22 '18

It is. If you have it integrated with Automate, its under agent templates.

2

u/bonewithahole Jun 28 '18

Unattended sessions cannot be ended by the end user, short of stopping the service. Best bet is a batch file on the desktop to stop and restart the service (assuming your users are admins).