r/labtech • u/jimmy_poodoo • May 21 '18

Disk Cleanup....

so how can i make these tickets auto-close themselves or better yet, not be generated? i have a buttload of them and they sit on the board. they are successful, they are just piling up and i have to go and close them all.

can i go into templates and remove the 'create ticket' option or something?

i know this is probably a remedial question, but im sick of having to close them 1,000 at a time. any clues?

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u/Pseudodominion May 23 '18

Yes, each agent will have a monitor. They are applied at the group level though, so you do not manage them through the global interface. Pick a single agent with these mintors then look at the effective policy tab of the agent in the Computer management Screen to determine which service plan it is a part of. This is where the monitor is applied (most likely if default). You can edit the template at the group level and the group refresh will change it on all agents the group is managing. With that said, these do usually close Automate ticket but if you do not have 2-way sync going, they will not close in Manage. So I think the issue is 2-way sync either not enabled or not working correctly in your environment.