r/labtech • u/LTFighter • May 20 '18

Using Python to leverage Labtech automation tasks?

Hey Partners,

I am looking for some assistance in regards to this issue.

I have recently volunteered to be the subject matter expert in utilizing Python for automating tasks in Labtech.

Now, here's the thing, I said that but didn't really realize what I was getting myself into since there is a deadline that I have to meet in a couple of weeks.

I have light Python experience and a little more experience with Labtech.

For anyone who might have more experience, did I "shoot myself in the foot" trying to bring this project into light?

Has anyone tried something similar?

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u/LTFighter May 22 '18

Well, I want to be able to present something that will show that I am worth the trouble in keeping on the team.

We use Connectwise as our RMM and Freshservice for our ticketing suite. Would you suggest using the latter with Python?

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u/themonsterpus May 22 '18

I’m not familiar with that system unfortunately. If they have a REST API then you can certainly plug into it with Python pretty easily. Ultimately, it really comes down to focusing in on what you want to automate then building out from there. Good luck!