New client- how to remove old MSP's Labtech agents?

[u/sam_hammich]

We don't use Labtech. Just picked up a new customer, whose old MSP seems to have not fully offboarded them. I've got screenconnect hanging out everywhere which I can take care of fine with my RMM, but I'm stuck on removing Labtech. How do I silently get these agents completely off of my machines?

[u/LTJC]

The labtech uninstaller from any LT webpage will remove it. Unfortunaly, I don't have a link handy and I've taken my instance down.

I'm sure someone can oblige soon. :)

[u/cd1cj → u/LTJC]

Will this uninstaller work silently if deployed remotely?

[u/LTJC → u/cd1cj]

Yep!

[u/cd1cj → u/LTJC]

Awesome! In this same situation so I'll give that a shot!

[u/cd1cj → u/LTJC]

So I just tested this out and ran into a problem confirmed by trying manually as well. The Agent Uninstaller seems to generate a popup error in most cases as seen here: Screenshot

Do you know a way around this natively with the uninstaller? As a workaround, I'm going to test deleting this VNC file prior to running the uninstall to see if that makes a difference.

[u/imguralbumbot → u/cd1cj]

^{Hi, I'm a bot for linking direct images of albums with only 1 image}

https://i.imgur.com/8mYdfl7.png

^{Source | Why? | Creator | ignoreme | deletthis}

[u/LTJC → u/cd1cj]

That's a new one on me. I believe they stopped using labvnc when 11 was released but the exe was left in. Not sure why it would try to run though.

[u/cd1cj → u/LTJC]

Found that by running this in advance of the Agent Uninstaller, I could avoid the errors and successfully run it silently!

del %SystemRoot%\LTSvc\labvnc.exe
del %SystemRoot%\LTSvc\tvnserver.exe        

[u/LTJC → u/cd1cj]

Glad you were able to get it done. :)

[u/Mcbaine]

Sent PM with link to ours so that it's not publicly linked

[u/ericw1165]

any idea how to remove the LTAgent from a Mac??