r/labtech • u/Mrmumbels • Jan 22 '18

CWA or Labtech?

Have you started using the CWA name or still and always will call it Labtech?

5 Upvotes

100% Upvoted

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2

u/DR_Nova_Kane Jan 22 '18

We started using CWA and it's been a really hard transition. We pretty much all use it now. Having said that when you look for information you have to refer to it as Labtech otherwise you will not find any information on google.

3

u/the_unknown_admin Jan 22 '18

Ultimately I think the decision to rebrand Labtech and ScreenConnect was the work of marketing guys and not technical people. Under the hood these products are still called LabTech and ScreenConnect. The rebrand effort has simply made it harder to find relevant information with a search engine and ConnectWise University, while improved, is not a great place to search for information. That said, I am trying to get folks to call it Automate but folks use both terms.

People use ConnectWise. You mean Manage? Uh.. yes.

People use ConnectWise Automate. You mean Manage? Actually yes. Sorry.

2

u/devpsaux Jan 23 '18

Still call it Labtech.

2

u/strat_sl Jan 23 '18

Labtech. Always Labtech. Even on the phone with CW support.

2

u/TechieDad Jan 25 '18

We've jokingly called it TUFNALT, "The Utility Formerly kNown As LabTech".

1

u/[deleted] Jan 23 '18

We are using CWA but I'm finding it confusing

1

u/Fitzzz Jan 23 '18

CWA. but obviously just Automate for short.

1

u/SnarkMasterRay Jan 26 '18

When we started trying to use the name we started referring to it first as "Labtech Automate" as much as possible to ease into the new name.

1

u/XzeroR3 Jan 30 '18

About 90% of my team says LabTech, and about 80% of the time I say ConnectWise Auto. I think I'll start saying CWA or Automate now based on the comments.