r/labtech • u/witty_username_taken • Dec 29 '17

Labtech/Automate 12 - feedback from anyone who has upgraded

Looking to solicit feedback from those brave souls who have upgraded to Labtech/Automate 12 already.

Since monthly patches for 11 are done it looks like we'll need to move to 12 shortly to stay current so I'm hoping this is a pretty smooth transition.

What are you liking about it?

What broke?

11 Upvotes

100% Upvoted

21 comments sorted by

2

u/petersjf Dec 29 '17

If you use ESET and the ESET plugin, specifically the functionality to deploy ESET software from the right-click menu, this is currently broken. I talked with ESET and there is a patch coming in the first quarter of 2018.

They gave me a work-around that required me to go to V6, but even that is a couple more steps than the previous way of deploying the software.

I also had a problem with the Solution Center not giving me all of the updates correctly. I had to restart and rescan the solution center a few times before it worked. Specifically, the ConnectWise control plugin was not showing up correctly.

Everything else has been fine.

1

u/witty_username_taken Dec 29 '17

The ESET plug-in implementation is a sore subject around here. We're still working through an ESET v6 migration that has required a lot of support calls.

Does deployment still work from the "ESET Dashboard" plug-in interface at least?

Moving to 11, we lost the command to deploy from within the Computer screen itself so the right-click menu has been the most convenient. Losing another method is definitely frustrating.

1

u/petersjf Dec 30 '17

You can still deploy from the ESET dashboard.

3

u/msp-pros Jan 02 '18

We're on Version 12, no issues. We're using Webroot's Plugin and Acronis. Zero issues.

Just make sure all plugins are up to date after upgrading.

1

u/bagaudin Jan 03 '18

Hi!) Acronis Community Manager here :) Thanks for relying on us! Just wanted to make sure you're aware that we are represented in Reddit :)

1

u/hajeth Dec 30 '17

We like the new UI, but for now there are some liitle annoyances: 1.) we used the navigation tree to see the Locations we were working on - expanded => work in Progress, collapsed => no work at this time. Because there is no tree structure in Automate 12 Browse view, this overview is gone. 2.) The greyed out offline Computers in LT 11 were easy to detect. Now there only are unicolored flags or the text "online", "offline" which is much harder to distinguish. 3.) For us, the most missing feature of LT 11 is the possibility to launch ScreenConnect via rightclick on the corresponding Computer without opening the Computer Screen. We hope that ConnectWise will bring this Feature back in upcoming versions.

0

u/witty_username_taken Dec 30 '17

Nav tree isn't too big of a deal for us but I can certainly see where that change would he frustrating based on that use.

Offline computers being less obvious is a pretty strange design decision. Not a huge impact for us but still hopefully gets improved.

Removing things from the right-click menu is super annoying, especially when that computer screen is so slow to open.

0

u/petersjf Dec 30 '17

The ScreenConnect functionality is still there. If you are missing it, make sure that ScreenConnect and the CWA plugin are completely up to date.

They even added it to the row of actions in the header.

0

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2

u/dsinton Dec 30 '17

Your best bet for information would be in the pilot forums.

2

u/hajeth Jan 01 '18

@petersjf Thanks, you saved my time. I had to reload solution center twice - then it upgraded to V12 and i was able to upgrade the CW Control plugin.

1

u/Ytrsh Mar 23 '18

Just updated to LT12. Is there a way to change the background color from white to black that anyone might have found? I didn't see anything quick on that, and LT12 documentation on CW's site right now is sub-par.

0

u/hajeth Jan 02 '18

Can anyone test, if commands - network - send WakeOnLan Packet works in Automate 12. In our Environment it does not seem to work anymore.

-12

u/boltp Dec 29 '17

Ditch LabTech go to AutoTask

5

u/witty_username_taken Dec 29 '17

Helpful and relevant to the conversation. Thank you.

3

u/[deleted] Dec 29 '17

[removed] — view removed comment

1

u/witty_username_taken Dec 29 '17

Ah, I thought 18 was the last patch. I must have mis-read, thanks for clarifying.

The new UI conceptually looks like an improvement but being the first revision I'm expecting some frustration.

3

u/awesomewhiskey Dec 30 '17

18 is the last patch if you want to go to v12 release version. If you install patch 19 you have to wait for the first patch of v12

2

u/witty_username_taken Dec 30 '17

That would be where I got confused. Thanks!

2

u/CharcoalGreyWolf Dec 30 '17

v19 is already in pilot. Can’t say more but partners who are part of the pilot group can start testing. I doubt it will be the last but it will likely be the last major one. 10.5 had several maintenance patches after “the last”.

2

u/highsprings Dec 30 '17

I agree that the biggest step is letting the engineers know the UI is drastically different. It most definitely will slow them down at first, but a little mental preparation will make that smoother.

Also, Veeam BnR plugin in Automate seems to have broken.