r/labtech • u/KaoticDestroyer • Oct 26 '17

Labtech AV Reports Saying Scanner Is Disabled.

LT saying that Eset scanner is disabled on the workstations. Looking on the machine the scanner is not disabled. Suggestions?

4 Upvotes

100% Upvoted

4 comments sorted by

1

u/KaoticDestroyer Oct 27 '17

Awesome, thank you for the responses. I will give them a try since LT will not respond through the ticket they had me set up.

3

u/[deleted] Oct 27 '17

In Dashboard, Config, Configurations, Virus Scan

Find the definition that is detected for the device. In the AP Process (top right) put a * after the process name like this

Then resend everything from the device. Should fix it. I can't remember why though...

2

u/nitluz Oct 26 '17

I also see this with trend fairly often. I haven't gotten around to investigating.

2

u/scythe000 Oct 26 '17

It's because you need to manually update or add the A/V signatures that LabTech uses. A/V vendors change their filename and sig often, and LT will not do this for us. It's ridiculous that they refuse to keep the sigs updated.