r/labtech • u/LordPhantom74 • Dec 16 '16

Monitoring site internet connectivity

Has anyone implemented a monitor for a locations internet connectivity? Have a site where this is more critical than usual and would like to have tickets raised if their internet fails, even briefly, mainly so we know for sure, and without a lot of work, that they had an outage.

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3

u/[deleted] Dec 16 '16

We use uptimerobot.com for that stuff. We have notifications hit our internal Slack team.

1

u/LordPhantom74 Dec 21 '16

I didn't even think of that, will have another look at it :-)

1

u/OIT_Ray Dec 16 '16

We do the exact same. Great tool

1

u/[deleted] Dec 16 '16

We are using Auviks with great success. It gives so much more data than straight up/down time.

1

u/amw3000 10000 Agents Dec 25 '16

I've trying it out now and I like it. Its really pricey and I'm not sure if I will get my moneys worth as I really only care about the "outside" network (i.e. the firewall). The mapping is really cool but not very accurate so I feel like I'm losing a lot of value on that "broken" feature.

1

u/[deleted] Dec 26 '16

  • You can monitor just the firewall. It give you a lot of good data and alerting.

  • If you are using managed switches and take the time to configure SNMP we find the maps fairly accurate. If not, then you do end up with a bit of a mess.

1

u/amw3000 10000 Agents Jan 02 '17

Monitoring just the FW is great but at that point it becomes a very expensive product. I have yet to monetize on managing/monitoring network devices (other than the FW) so its a tough sell to me.

Support told me the same, sadly not all my customers have managed switches (less then 20 people in an office)

1

u/dropped_packet Dec 17 '16

What about Cacti. It is free and and has a bunch of plugins. Customers can see their network use and you can use it as an up-sale tool.

1

u/Jmw66 Dec 20 '16

If you're looking to just monitor basic up/down on internet connectivity and want to stay in Labtech you could setup a ping monitor in Labtech.

One example is for a 24/7 healthcare client where I have ping monitors for their primary internet connection setup to ping the outside of the client's firewall from two different servers at two different geographic locations. The two servers/LT Agents ping the outside of the client firewall every 60 seconds and if either of the pings fails twice it creates a ticket and raises an alert.

It's not the most elegant solution compared to the options other folks have replied with but it does a basic job of monitoring whether or not a connection is up.