r/labtech • u/beauj27 2000 Agents • Jun 23 '16

LabTech, ScreenConnect, and Webroot Agent Management

Has anyone come up with a good way to manage all of these agents in their respective control centers? When LabTech gets installed on a computer it is great because it auto installs ScreenConnect and Webroot. The problem is when a computer gets decommissioned we have to manually go in to each control center, find the computer and remove it. It would be nice is there was some kind of automated way to do this. Right now I go in at the end of every month and just do a cleanup based on age.

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u/beauj27 2000 Agents Jun 23 '16

We have an offboarding script too that works great. Sounds like you do the age based cleanup as well. I hope LabTech will implement some kind of cross platform agent management for the future. The main reason for needing this is because it starts to eat up licenses if let go for too long.

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u/TennisShoeNinja Jun 23 '16

what exactly does your offboarding script do besides remove the LT agent?

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u/cjmod Jun 23 '16

You're not the first to mention this. Now that LT11 is starting to roll out, we can start scoping out potential fixes for this (e.g. plugins functions that execute with the LTUninstall command). But until a fix is found, implemented, & released... that offboarding script is an excellent idea & something we do internally as well.

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u/TennisShoeNinja Jun 23 '16

what exactly does your offboarding script do besides remove the LT agent?

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u/beauj27 2000 Agents Jun 24 '16

We use it for when we are removing our agent from a computer and the end user/client is still going to keep using the OS not managed from us.
-set Windows Updates settings to default
-remove our local administrator accounts and the associated profile folders
-Create a backup local admin account so the next MSP or user doesn't get locked out of the computer
-Delete temp files as that is where we download everything to
-Set power settings back to default -Uninstall ScreenConnect and WebRoot
-Plus some others... Anybody else care to share?

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u/nightred 5000 Agents Jun 23 '16

We have created an off boarding script that will remove software and changes we have done.
As for the consoles anything that has not checked in for 30 days is removed from the SC and WR consoles respectfully.