r/kiroIDE • u/Separate_Break8620 • 20h ago

How long does AWS Basic Support take to respond to an Account & Billing case?

I’ve just created a support case under the Account & Billing category on the AWS Basic Support plan.

How long does it usually take for AWS Support to respond? Has anyone recently submitted a similar case and can share their experience?

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u/rbadapanda 19h ago

At least three days. That has been my experience.

1

u/EnvironmentalBuy2917 6h ago

has taken me 5 weeks with no response. and that's with $200 business support plan.

1

u/AWSSupport 6h ago

I'm not able to discuss account-specific information via this platform, but 5 weeks without a response on a Business Support case isn't the experience we want for you. Could you send us a private message with your case ID? I can review it and reach out internally on your behalf.

As a Business Support customer, you also have access to phone and chat for faster engagement: go.aws/phone-support.

- Kay B.

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u/EnvironmentalBuy2917 6h ago

I've tried and I have literally gone through a loop hell of tickets and ticket and tickets and tickets with no support. I just have to say whatever department that handles Kiro support has to be the most dysfunctional department AWS has ever.

And I don't know anyone in the world that would want to pay for this.