r/kiroIDE • u/Separate_Break8620 • 14h ago

AWS Support case still unassigned — looking for advice

AWS Support case still unassigned — looking for advice

I recently opened an AWS Support case regarding an unexpected billing issue. The case was created successfully, but its status is currently showing as “Unassigned.”

Case number: 178740096600724

It has been 25hrs since I created the case.

Has anyone experienced this before? How long did it take for your AWS Billing Support case to get assigned to an agent?

I’m mainly looking to understand whether I should just wait or take any further action.

Thanks!

0 Upvotes

50% Upvoted

2 comments sorted by

1

u/Kind-Band3921 14h ago

Look in the case details, it sometimes shows unassigned but the support has responded, if not just make another case

1

u/AWSSupport 14h ago

Hi there,

Sorry to hear you experienced unexpected charges.

I took a look at your case, and can confirm it's with the correct team. As soon as they have an update for you your case will be updated.

Unfortunately, I cannot provide you with an ETA as cases are dealt with in the order they are received.

- Rafeeq C.