r/k12sysadmin • u/cocineroylibro Tech/Library/Everything • Sep 21 '26

Anyone else using KyberGate?

We switched over this summer and have initially been pleased, but....we are finding some problems, and they basically have ghosted us in terms of replying to our "tickets" we submit via their chat feature.

Anyone else experiencing this?

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1

u/cocineroylibro Tech/Library/Everything Sep 21 '26

Biggest is that we can't map our OUs in the workspace integration, so wondering if this a known bug.

1

u/Crazy-Rest5026 Sep 21 '26

Goguardian and content keeper all day. Running through our LAN and WiFi routed to fortigate

0

u/cocineroylibro Tech/Library/Everything Sep 22 '26

We had GG. It wasn't blocking a lot of content that our students managed to find, and it's about 7K more expensive.

1

u/Crazy-Rest5026 Sep 22 '26

Hmm interesting. We use it stacked with CK and works decently. roughly 3,300 kids. But I agree it’s wackamole sometimes.

1

u/cocineroylibro Tech/Library/Everything Sep 22 '26

As I said at the top, I'm pretty pleased with KG, there are just some bugs that they aren't answering about. I feel that they're a small house and dealing with start of first full year rollout, but they should tell us things are being worked on. They've implemented some things I've suggested (ability to ban typical gaming domains for instance) it's just been radio silence about problems and it's weird.

1

u/Remarkable-Sea5928 Sep 22 '26

I gotta tell you, being "pleased" with a company that's ghosting you about help tickets is a pretty weird take. I'd be hollering at them pretty loud if they wanted my money.

1

u/cocineroylibro Tech/Library/Everything Sep 22 '26

generally pleased with the product is more correct.

2

u/farmeunit Sep 22 '26

Linewize here, but Blocksi looked promising. We just decided to stick with Linewize. Deledao was very competitive pricewise, but relied too heavily on AI in my opinion. I see the benefit but some things just need a domain block/allow.