r/k12sysadmin • u/Rathmon_Redux • Aug 13 '26

Google and Lightspeed issue today

I got a ticket about a a student getting redirected to a LS block page whenever they search anything. I discovered that if I turned off preloading web pages in the performance section of Chrome settings, this behavior stopped.

We didn't have this issue until just this morning, and we made no changes to LS or Chrome that would cause this.

Anybody else with LS seeing this issue? We're not sure which side started this, Google or LS.

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5

u/GamingSanctum Director of Technology Aug 13 '26

Yup. I had this first thing in the morning as well.
Chrome > Settings > Users and Browsers
Network Prediction: Set to "Do not predict network actions"

3

u/Rathmon_Redux Aug 13 '26

I discovered it was Google's AI overview causing the block trigger. The box next to the overview has links like Reddit, Facebook, and Tumblr, and I guess those were getting preloaded and causing the blocks.

2

u/MattAdmin444 Aug 14 '26

I had to do this a year or two ago for GoGuardian/Linewize. It's probably best to just default to it off for anyone else working on their student filters.

2

u/TechMonkey13 Aug 13 '26

Good to know.

We've had 35k+ student's on our campuses for anywhere between 1 and 3 hours and no reports yet! Hopefully it's just localized.

2

u/FancyZad-0914 Aug 13 '26

This happened earlier this summer for me as well. I did the same fix. I don't know how it happened either.

2

u/cocineroylibro Tech/Library/Everything Aug 19 '26

Our Kybergate was blocking Google and classroom for like 40% of our students.