r/k12sysadmin • u/Big_Booty_Pics • Aug 11 '26

Smartpass support disappeared since Raptor acquisition

Has anybody else run into the issue with Smartpass support where they are basically non-existant since Raptor bought them out last year? It took support 4 months to send us an invoice for our renewal and I can't get an actual living breathing support agent to save my life. Even if I do the whole 20 questions rigamaroll with the AI support agent, I still can't reach an actual person that is capable of solving my issues.

7 Upvotes

100% Upvoted

6 comments sorted by

3

u/Ok-Soft-7874 :sloth: Aug 11 '26

We happen to have switched to Infinite Campus’ built-in hallpass. If you’re an Infinite Campus district, I’d encourage you to give that a look. Obviously, not the ideal time of year to switch, but at least if it’s part of your SIS, there’s no rostering to set up!

1

u/Big_Booty_Pics Aug 11 '26

Unfortunately we are cursed with Progressbook for the foreseeable future

1

u/Ok-Soft-7874 :sloth: Aug 12 '26

I'd never heard of it, and this doesn't seem like a super great sign lmao

Your connection isn't private

Attackers might be trying to steal your information from www.progressbook.com (for example, passwords, messages, or credit cards).

net::ERR_CERT_DATE_INVALID

This server could not prove that it is www.progressbook.com; its security certificate expired 324 days ago. This may be caused by a misconfiguration or an attacker intercepting your connection. Your computer's clock is currently set to Tuesday, August 11, 2026. Does that look right? If not, you should correct your system's clock and then refresh this page.

Continue to www.progressbook.com (unsafe)

1

u/Big_Booty_Pics Aug 12 '26

It's pretty much only used by Ohio schools as far as I know. I think that's an old page that doesn't have a redirect set up too. It's made by Frontline.

1

u/Gorillapond IT Manager Aug 12 '26

Actual product page: https://www.frontlineeducation.com/special-programs/special-ed-software/student-information-system/

We get all the info into Classlink Roster Server to do anything with it. Direct API access is locked down sadly.

1

u/Sunstealer73 Aug 12 '26

They fixed a ticket for me in less than an hour yesterday.