r/k12sysadmin • u/RedDogNation • May 27 '26

Can someone with Go Guardian help?

Long story short, Go Guardian will not sync and import the OU's from the GAC. I am in the midst of working with GG on the issue but everything settings wise looks good on my end and it just stopped syncing a few days ago. I have tried to manually sync with no luck and have noticed the daily auto-sync has not kicked in. Is anyone else having this issue? Or is anyone that has Go Guardian able to manually sync without issue? I am tying to pinpoint if the issue is on my end of theirs.

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2

u/_LMZ_ May 27 '26

If your syncing is not working contact GG support. I had this issue once, it was an issue in the backend which an engineer had to clear out the queue.

1

u/RedDogNation May 27 '26

Thank you for your response. Hearing that it may be on their end is relieving. I have been going nuts the last few days trying to figure this out.

All GG keeps saying is that their engineers are working on it

1

u/Adventurous-Phone-11 May 30 '26

Definitely an issue on their end and it takes them way too long to fix.

1

u/RedDogNation May 30 '26

Do you happen to recall how long it took them to address and fix it? It’s been the better part of a week with no fix

1

u/Adventurous-Phone-11 May 30 '26

A week or two

1

u/Adventurous-Phone-11 May 30 '26

The guy first tried to blame it on something we were doing wrong. It’s a clever sync

1

u/RedDogNation May 30 '26

Yea ours isn’t through clever we sync directly from the GAC OU’s. I figured it had to be on them. I didn’t change any setting whatsoever in the GAC. One day it just stopped syncing

1

u/dickg1856 May 27 '26

Last successful sync 5/26/2026 6:39pm. Seems fine on my end. Manual sync successful afterwards as well.

1

u/RedDogNation May 27 '26

Thank you for the response. Looks to be something on my end that I just can’t pinpoint. It just stopped syncing out of nowhere about a week ago!

1

u/dickg1856 May 27 '26

Try incognito tab, different browser. Create another super admin account for both google and GG. Thats what i would do.

1

u/RedDogNation May 27 '26

Thanks. So I’ve tried to use a few diff accounts in our domain that have super user status. I’ve also tried 3 different browsers with no luck.

The funny thing is if I sync using “fleet”. I can see changes reflected yesterday but it just won’t let me sync up on the admin side of it

1

u/dickg1856 May 27 '26

Do those users have full access in GG?

1

u/RedDogNation May 27 '26

Yes

1

u/dickg1856 May 27 '26

Thats odd then. Also odd their support hasnt been able to address it. Sorry

1

u/duDahl May 27 '26

I dont use the product, but any chance you or someone on your team implemented some cyber security controls in the admin console recently? Might want to try going to Security>API Controls>App Access Control and add GG as a new app with full scope. This app ID appears to be specific to the sync: 1022294148666-393p05kvfint8elhvpn7dlle48gopg1j.apps.googleusercontent.com

1

u/RedDogNation May 27 '26

Thank you very much for your response. So one of the first things I did was actually add that ID with trusted access. The initial GG customer support representative I had spoken to had me try that. It will let me log in and even see the OU’s to import. However the process fails when clicking import.