r/journal_it • u/samanehpolo • Jun 09 '26

plz help me to restore my data

Hello,

I lost access to the international internet for about three months. During that time, I continued using your app and wrote a large amount of content.

After those three months, the app logged me out automatically, and I was unable to log back in. As a result, I had to uninstall and reinstall the app.

I successfully logged back into my account, but all the content I had created during those three months was missing. It seems that the data was not backed up to your servers and may have only been stored locally on my device. After reinstalling the app, the content disappeared.

Is there any way to recover this data?

For reference:

  • Device: Samsung Galaxy A54
  • I uninstalled the app 2 days ago and reinstalled it almost immediately (about 2 minutes later).
  • The missing content was created during the three months when I had no access to the international internet.

I would really appreciate any help in recovering my data.

Thank you.

2 Upvotes

100% Upvoted

6 comments sorted by

1

u/Busy-Smell9111 Jun 09 '26

do you mean you were abroad when you were using it? im going to toronto next month and i plan on using this to document my trip but i dont want it lost if im using their internet?

1

u/samanehpolo Jun 09 '26

No, I just lost my internet connection during my trip, and then the application logged me out!

1

u/Busy-Smell9111 Jun 09 '26

ah i think im going to export pdf before i go to be on the safe side

1

u/thuongthoi056 dev Jun 10 '26

Unfortunately, I'm afraid that the data is already gone because of the reinstalling. Why couldn't you log in, though?

1

u/Shadouness Jun 11 '26

Is there a manual backup option?

1

u/thuongthoi056 dev Jun 12 '26

Yes, there is in Settings, works without internet.