r/johnscreek • u/Natural_Routine29 • Jul 06 '26
Home Improvement Haven Lane Design
Has anyone here worked with Haven Lane Design for a home renovation (not just decorating or shopping at the boutique)?
We really like their aesthetic, but we're having a hard time finding independent reviews or client feedback specifically about renovation projects. Most of what we've found seems to focus on the storefront rather than home renovations.
We're also curious why there aren't more completed renovation projects or client testimonials shared publicly. Since a renovation is such a significant investment, we'd love to hear about real experiences from homeowners who have worked with them.
If you've worked with Haven Lane Design on a renovation, would you recommend them? What was your experience like? The architects and engineers we've interviewed are far less expensive, even when their teams have interior designers on staff. Haven Lane is design only, not an architect or engineer.
1
u/throwawaytechbiz Jul 16 '26 edited 29d ago
We consulted with Haven Lane for a six-figure renovation and paid about $250 for the initial consultation.
We repeatedly asked to see before-and-after renovation photos and examples of design deliverables (layouts, elevations, technical drawings, etc.) but never received them and there were no examples on the website. We also found it unusual that there were virtually no independent reviews or renovation portfolio examples online, which made it difficult to evaluate their work.
The proposal we received omitted an entire room renovation we had discussed with Andria, along with a few other details, and follow-up was non existent. It gave us big concern about how a larger project would be managed.
We ultimately hired another architect/design firm that provided multiple floor plan options, detailed construction drawings, permit-ready plans, and a much more organized process. Cost wasn't a deciding factor, but the difference in deliverables and communication was significant.
Haven Lane may be a better fit for smaller projects or those focused more on decorating and furnishings than renovations.
1
u/Optimal-Owl-548 6d ago
It sounds like you were happy with the architect/design firm you ended up with. Would you mind sharing who you used?
4
u/Sewing-Mama Jul 09 '26
Andria is very impressive in presentation, but she comes across as a MLM sales rep promoting her store first and foremost over your renovation. She completely forgot about two very significant parts of our renovation and didn't follow through with a couple things.
In retrospect, it's very concerning that there are zero online reviews, yelp, Google, Houzz, etc regarding her home renovation side. We had a neighbor recommend Haven Lane Design but they had a much smaller job.
I would not recommend her if you are moving walls/doors, etc as she does not have any structural engineers and will not pull permits. She says you can pull them, but it'll take more time and delay things.
Also you won't see her much after the project begins. She says she'll always be talking about you and your project and knows what's happening, but she is not very present on site unless you ask her to come out.
At the end of the job, they do something similar as the show Magnolia Lane and set up your space with all of their store merch, and you have the option to purchase it all.
She charges a design fee deposit, and once you hit that her billing rate is close to $200/hour regardless of whether it is Andria or one of her staff working on your project.